Rebekka Cowen

• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Managed front desk operations for a busy 50+ attorney firm with 150+ client calls per day.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

• Involved in all phases of the administrative and front desk cycle to include greeting, appointment scheduling and maintaining accurate patient/client files. Ensuring excellent customer service/relations; troubleshooting and problem solving while managing and coordinating therapist and patient schedules.
• Verify patient insurance while consistently monitoring accuracy of patient fees and billing. Ensuring patient confidentiality with strict reverence to HIPAA privacy laws.
• Implemented MANNA Food Drive during December 2013 which garnered over 350lbs of food and provided 293 meals for residents of WNC.

• Provided safe, appropriate and effective massage techniques on an average of 55 clients per week with varying degrees of chronic and pathological disorder.
• Assessed the needs of each client individually and selected appropriate treatments that would deliver the maximum pain relief possible.
• Served clients to the best of my ability while maintaining a cheerful attitude in a high-stress work environment.

• Oversaw and performed administrative duties including account maintenance, account reconciliations, business and travel correspondence, completing all duties with a high level of proficiency and according to time frames set forth.
• Assisted sales department when needed, creating and updating spreadsheets, databases, and reports.
• Managed all employees and sales department paperwork and documentation, creating organized workflow and filing systems that ensured seamless operations and retrieval.

• Maintaining sales quotas, budgets and cost control to ensure profitable operations.
• Hiring, training and scheduling employees; evaluating work performance.
• Maintaining daily reports, balancing cash receipts and preparing deposits.

• Managing and coordinating multi-departmental activities and supervising up to 30 employees.
• Monitoring quality control and housekeeping activities.
• Ensuring good customer service/relations; troubleshooting and problem solving.