Rebekah Tamba
Cary
Summary
Experienced Line Leader with background in managing production lines, ensuring efficiency and quality control. Strengths include strong leadership skills, keen problem-solving abilities and thorough knowledge of manufacturing processes. Previous roles involved significant improvements in product output and overall operational performance through effective team coordination and process enhancement strategies.
Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Line Leader
Mountaire Farms Of NC
Lumber Bridge
10.2019 - Current
- Coordinated team efforts to meet production goals and maintain quality standards.
Customer Service Representative
Xerox Humana Health Insurance
Cary
09.2016 - 06.2019
- Medical Benefits
- CRM
- Medical Claims
- Pharmacy Benefits
- Pharmacy Claims
- Opening Enrollment
- Enrollment Billing
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Marshalls & HomeGoods
Cary
11.2013 - 12.2017
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Trained new staff on customer service protocols and store policies.
- Engaged with customers to create a welcoming atmosphere in the store.
- Monitored sales floor activities to ensure compliance with company standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Associate Manager
McDonald's Restaurant
Cary
11.2012 - 06.2016
- Trained new employees on customer service and operational procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Enforced safety standards to create a secure working environment.
- Coordinated team schedules to optimize labor resources during peak hours.
- Supervised daily operations ensuring service quality and efficiency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented training programs to improve staff performance and teamwork.
- Monitored cash handling procedures to ensure accuracy and security compliance.
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards across all departments in the organization.
- Handled responsibilities successfully in manager's absence.
- Monitored customer complaints and provided timely solutions to improve customer experience.
Education
Certificate - Medical Assistant
Sandhills Community College
Raeford, NC 10.2020 - 12.2020
Cary High School
Cary , NC Skills
- Customer relationship management
- Staff training
- Problem solving
- Time management
- Leadership skills
- Performance assessment
- Packaging
- Troubleshooting
- Employee training
- Manufacturing processes
- PPE enforcement
Accomplishments
- Https://1drv.ms/w/c/50ee526b866d6bb7/EYHJ1JWauRFFj36HeWqtyRkB0Pf4VLne3b-clH17LtopGw
Timeline
Certificate - Medical Assistant
Sandhills Community College
10.2020 - 12.2020
Line Leader
Mountaire Farms Of NC
10.2019 - Current
Customer Service Representative
Xerox Humana Health Insurance
09.2016 - 06.2019
Customer Service Representative
Marshalls & HomeGoods
11.2013 - 12.2017
Associate Manager
McDonald's Restaurant
11.2012 - 06.2016
Cary High School
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