Rebecca Wilson
HARRISBURG
Summary
Experienced in project coordination with a focus on assessing and fulfilling customer and staff needs. Proven track record in client relationship management and training development, ensuring meticulous attention to detail. Skilled in organizing meetings and optimizing service strategies to enhance client satisfaction. Demonstrated ability to resolve inquiries efficiently while fostering team collaboration and operational excellence.
Overview
12
12
years of professional experience
Work History
Sr. Client Service Representative
L&E Research
Charlotte
07.2013 - Current
- Coordinated project timelines and deliverables for market research studies.
- Trained new team members on company processes and client service standards.
- Resolved client inquiries and issues with prompt, professional support.
- Collaborated with internal teams to enhance service delivery strategies.
- Conducted regular follow-ups to maintain strong client relationships.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Created detailed reports on customer interactions for management review.
- Prepared accurate reports related to customer service activities for management review.
- Processed orders accurately, tracked shipments, and ensured timely delivery of products and services.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Education
Bachelor of Arts - Psychology / Sociology
University of North Carolina At Charlotte
Charlotte, NCMDiv - Education / Counseling
Southeastern Baptist Theological Seminary
Wake Forest, NCTimeline
Sr. Client Service Representative
L&E Research
07.2013 - Current
Bachelor of Arts - Psychology / Sociology
University of North Carolina At Charlotte
MDiv - Education / Counseling
Southeastern Baptist Theological Seminary
Similar Profiles
Roberto MedinaRoberto Medina
Front desk support at L&E ResearchFront desk support at L&E Research
Alexandra MitchellAlexandra Mitchell
Lead Recruiter at L&E ResearchLead Recruiter at L&E Research
Tyler Mac JohnsonTyler Mac Johnson
National Account Executive at L&E ResearchNational Account Executive at L&E Research
Akacya CallahamAkacya Callaham
Babysitter/Family Nanny at Independant FamiliesBabysitter/Family Nanny at Independant Families
James NelsonJames Nelson
Sales Associate at Hobby LobbySales Associate at Hobby Lobby