Rebecca Spilman
Wake Forest
Overview
24
24
years of professional experience
Work History
Office Manager & Customer Relations
All Pro Painting & Contracting
Cary, NC
01.2022 - 06.2025
- Oversaw daily office operations to ensure efficient workflow and communication
- Managed scheduling and coordination of subcontractors for various painting projects
- Developed and maintained filing systems, enhancing document retrieval efficiency
- Implemented inventory management protocols to streamline supply ordering processes
- Facilitated onboarding and training for new administrative staff, improving team performance
- Analyzed operational procedures, identifying areas for process improvement and cost reduction
- Led team meetings to discuss project progress and address any operational challenges
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Office Assitant & Customer Support
Spilman Inc. & Development
Wake Forest, NC
01.2001 - 01.2022
- Coordinated daily office operations, ensuring efficient workflow and effective communication among team members.
- Managed scheduling for meetings and appointments, optimizing organizational efficiency and time management.
- Implemented filing system improvements, enhancing document retrieval speed and accuracy for the team.
- Assisted in preparation of reports and presentations, contributing to clear communication of project updates to stakeholders.
Education
Bachelor of Science - Health Sciences
East Carolina University
Greenville, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Relationship building
- Mail handling
- Scheduling coordination
- Staff management
- Inventory control
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Supply management
- Staff hiring
- Administrative oversight
- Employee training
- Documentation and control
- Training and coaching
- Policy implementation
- Team supervision
- Staff training
- Event coordination
- Facility management
- Workflow planning
- Project management
- Technical support
- Presentation design
- Proposal writing
- Office management software
- Senior leadership support
- Vendor engagement
- Schedule management
- Team leadership
- Budget management
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Timeline
Office Manager & Customer Relations
All Pro Painting & Contracting
01.2022 - 06.2025
Office Assitant & Customer Support
Spilman Inc. & Development
01.2001 - 01.2022
Bachelor of Science - Health Sciences
East Carolina University