Rebecca Siford
Chadbourn
Summary
Dedicated customer service professional with a strong focus on delivering exceptional support and maintaining compliance standards. Proven ability to manage high-stress situations and resolve conflicts effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Miramar Beach, FL
09.2021 - Current
- Provided accurate product information to enhance customer satisfaction.
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Customer Service Representative
CrossRoad Carriers Llc
Chadbourn, NC
09.2021 - Current
- Managed high call volumes, ensuring timely responses and adherence to service standards.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Addressed customer account discrepancies and concerns.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Analyzed customer feedback to improve service offerings and streamline booking processes.
- Designed customized cruise packages to enhance client satisfaction and retention.
- Streamlined booking processes for improved efficiency and increased sales revenue.
- Managed complex itinerary changes efficiently while minimizing disruption to client''s plans or budget constraints.
- Delivered exceptional customer service, addressing client concerns with empathy and understanding.
- Enhanced customer satisfaction by providing personalized cruise planning and booking services.
- Established strong relationships with clients, leading to repeat business and referrals.
- Maintained detailed records of client interactions, ensuring all relevant information was easily accessible for future reference or follow-up inquiries.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Licensed Mortgage Loan Originator
Southwest Funding
Myrtle Beach, SC
01.2023 - 01.2025
- Facilitated client consultations to assess financial needs and mortgage options.
- Developed tailored loan solutions to meet diverse client requirements.
- Managed loan application processes, ensuring compliance with regulations and guidelines.
- Enhanced client satisfaction through effective communication and timely follow-ups.
- Maintained a comprehensive understanding of various mortgage products offered including conventional, FHA, VA, USDA loans as well as refinance options.
- Provided exceptional customer service throughout the entire loan process, earning positive reviews from both clients and partners alike.
Education
No Degree - DSS Income Maintenance Caseworker 1
Southeastern Community College
Whiteville, NC03-2026
No Degree - Cognitive Psychology
Liberty University
Lynchburg, VA10-2018
No Degree - Emergency Medical Science- Paramedic
Forsyth Technical Community College
Winston-Salem, NC03-2013
Skills
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Eligibility determination
- Compliance standards
- Personal service background
- Professionalism and boundaries
- Interviewing techniques
- Client assessment
- Sound mathematical reasoning
Timeline
Licensed Mortgage Loan Originator
Southwest Funding
01.2023 - 01.2025
Customer Service Representative
Arise Virtual Solutions Inc.
09.2021 - Current
Customer Service Representative
CrossRoad Carriers Llc
09.2021 - Current
No Degree - DSS Income Maintenance Caseworker 1
Southeastern Community College
No Degree - Cognitive Psychology
Liberty University
No Degree - Emergency Medical Science- Paramedic
Forsyth Technical Community College