Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Rebecca Roberts

Waxhaw

Summary

Dynamic professional with a proven track record at Swig, excelling in customer service and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in swimming instruction and safety protocols, fostering a positive learning environment while ensuring safety and progress for all students.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Swig Employee

Swig
Indian Land
05.2025 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Contributed to a positive customer service experience by providing excellent customer service skills.
  • Mixed ingredients according to standard recipes or customized orders.
  • Recorded daily sales transactions accurately into POS system.
  • Responded to customer inquiries about drinks menu options.
  • Cleaned and maintained equipment used in the preparation of drinks.
  • Resolved customer complaints in a professional manner.
  • Ensured a safe working environment by adhering to all safety protocols.
  • Handled cash transactions accurately while following company policies.
  • Maintained knowledge of current drink recipes and ingredients.

Swim Instructor

SwimMAC Carolina
Charlotte
05.2024 - 05.2025
  • Teaching people of all ages how to swim in small groups.
  • Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
  • Attended staff meetings and training sessions related to teaching methods and safety practices.
  • Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • Resolved conflicts between swimmers while maintaining a professional demeanor.
  • One-on-one swimming instruction.
  • Taught basic survival skills such as floating, treading water, emergency exits from the pool.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.

Education

High School Diploma -

Cuthbertson High School
Wesley Chapel, NC
06-2025

Skills

  • Swimming
  • Customer service
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Time management
  • Math
  • Babysitting
  • Organizational skills
  • Communication skills
  • Safety protocols
  • Performance evaluation
  • Water safety monitoring
  • Rule enforcement
  • Attention to detail
  • Patience and empathy
  • Issue resolution

Certification

  • Driver's License October 2023 to Present
  • ServSafe October 2022 to Present This certification confirms that I know how to properly and safely maintain a food and beverage operation.

Affiliations

  • Soccer
  • Exercising
  • Walking my dogs

References

References available upon request.

Timeline

Swig Employee

Swig
05.2025 - Current

Swim Instructor

SwimMAC Carolina
05.2024 - 05.2025

High School Diploma -

Cuthbertson High School

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Rebecca Roberts