Rebecca Pinarchick
Raleigh
Summary
Customer-focused professional with nearly a decade of experience in sales leadership, employee development, and client relationship management. Proven ability to improve customer satisfaction, resolve complex issues, and support customer retention through strong communication and coaching.
Overview
10
10
years of professional experience
Work History
Mobile Expert, Key Holder
T-Mobile
04.2023 - Current
- Provided expert guidance on mobile device features and plans to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Mentored junior staff, fostering a culture of knowledge sharing and continuous improvement within the team.
- Analyzed customer feedback to identify trends and implement solutions for enhanced user experience.
- Consistently in the top 20% of company for performance
- Opening and closing store procedures
- Assist in training of new associates
Retail Training Store Manager
Mobile Store Operators T-Mobile Authorized Retailer
01.2022 - 04.2023
- Trained staff on product knowledge and sales techniques to enhance customer engagement.
- Developed and implemented training programs to ensure compliance with company policies.
- Monitored team performance and provided constructive feedback to improve service delivery.
- Coordinated daily operations to optimize inventory management and merchandising strategies.
- Led new hire orientation sessions, instilling brand values and operational standards from day one.
- Collaborated with upper management to align training objectives with business goals for improved outcomes.
Mobile Expert → Retail Associate Manager → Store Manager → Training Manager
Express Stores T-Mobile Authorized Retailer
01.2016 - 11.2022
- Winner’s Circle Award recipient (2022) recognizing top performance and customer impact
- Promoted through multiple leadership roles based on performance and leadership ability
- Built strong customer relationships, improving satisfaction and loyalty
- Managed escalated customer issues with professionalism and solution-focused communication
- Led teams to consistently meet or exceed sales and service performance goals
- Delivered onboarding and ongoing employee training focused on customer experience
- Utilized CRM platforms and digital communication tools to manage customer interactions
- Coached employees on communication, service delivery, and account management best practices
- Educated customers on mobile plans and device features to enhance user experience.
- Trained new team members on sales techniques and product knowledge for improved performance.
- Resolved customer inquiries and technical issues, ensuring satisfaction and retention.
- Implemented promotional strategies to boost sales of devices and services effectively.
Education
Associate Degree - Criminal Justice
Harrisburg Area Community College
Gettysburg, PA01-2016
Skills
- Customer Success & Client Relations
- Customer retention and satisfaction
- Relationship management
- Escalation resolution
- Remote Work Strengths
- Phone, chat, and virtual communication
- Time management and self-direction
- Organization and follow-through
- Leadership & Training
- Team coaching and development
- Performance improvement
- Training facilitation
- Technical Skills
- CRM platforms
- Telecom/mobile technology
- Digital collaboration tools
- Mobile device management
- Cross-platform proficiency
- Mobile security best practices
Accomplishments
- Supervised team of 12 staff members.
- Achieved 125% to goal by using effective sales goals with accuracy and efficiency.
Timeline
Mobile Expert, Key Holder
T-Mobile
04.2023 - Current
Retail Training Store Manager
Mobile Store Operators T-Mobile Authorized Retailer
01.2022 - 04.2023
Mobile Expert → Retail Associate Manager → Store Manager → Training Manager
Express Stores T-Mobile Authorized Retailer
01.2016 - 11.2022
Associate Degree - Criminal Justice
Harrisburg Area Community College
Winner's Circle Award for 2021
My store finished the year in top 10% of the company