Rebecca Marvin
Thomasville
Summary
Dynamic Store Manager with a proven track record at Five Below, excelling in customer service and inventory management. Skilled in training and mentoring teams, I enhanced customer satisfaction ratings through effective problem-solving and visual merchandising strategies. Committed to achieving sales goals while fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Store Manager
Five Below
07.2024 - Current
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained new team members on product knowledge and customer service techniques.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented visual merchandising strategies to optimize product displays and enhance customer experience.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Collaborated with team members to achieve sales goals and improve store performance.
Store Manager
Dollar General
04.2010 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Ledford High School
Thomasville, NCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Inventory management
- Store merchandising
Timeline
Store Manager
Five Below
07.2024 - Current
Store Manager
Dollar General
04.2010 - 07.2024
Ledford High School
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