REBECCA LYNN KREITZER
Sneads Ferry
Summary
Experienced in processing invoices and managing filing systems, demonstrating strong organizational skills essential for an Insurance Specialist role. Proficient in insurance verification and resolving claim rejections, ensuring timely and accurate processing of accounts. Knowledgeable in CMS guidelines and third-party payers, contributing to effective patient registration and financial data management. Strong customer service background, with a focus on maintaining high standards of satisfaction while handling sensitive information according to HIPAA regulations.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Island Family Medicine
Hampstead
03.2020 - Current
- Processed invoices from vendors in a timely manner according to company policies.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Answered phones and routed calls to appropriate personnel.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Greeted visitors upon arrival at the office and directed them accordingly.
- Organized and maintained filing systems for sensitive documents.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Prepared detailed reports and presentations for executive staff.
- Responded to customer inquiries via phone or email in a professional manner.
Patient Access Technician
NEW HANOVER REGIONAL MEDICAL CENTER-EMERGENCY DEPARTMENT
Wilmington
01.2019 - 12.2019
- Analyze insurance coverage and benefits by obtaining authorizations
- Assisted with facilitating payment sources for uninsured patients
- Performed research related to patient’s condition to determine appropriate source of liability for payment source
- Admit/Register/pre-register patients and update demographics and financial data
- Resolve insurance claim rejections/denials and remedy in a timely manner
- Calculate and collect cash payments for all patients and reconcile daily cash deposit
- Maintain knowledge of CMS guidelines and third party payers
- Perform all duties necessary to ensure accounts processed accurately and efficiently
- Promote and maintain high standards of customer satisfaction
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Scanned documents into EHR systems according to established protocols.
- Maintained a filing system for patient records and physician orders.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Created spreadsheets in Excel for tracking purposes.
Patient Representative
WILMINGTON HEALTH ASSOCIATES-PEDIATRICS AT NORTHCHASE
Wilmington
01.2015 - 12.2018
- Check patient in and out following standard operating processes to include management of notes, forms, scripts, directing patients and triage sheets
- Patient registration, update and enter new patient demographics
- Insurance coverage and benefits verification
- Schedule, coordinate and reschedule all patient appointments including office, outpatient procedures, hospitals and other medical facilities
- Answer multiline phone system and take necessary action
- Maintain providers schedules as instructed
- Maintain physician on call schedule for department
- Maintain inventory of office supplies and reorder as needed
- Open and sort mail
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Prepared daily summaries of patient visits for physicians' review.
Education
High School -
PENDER HIGH SCHOOL
Burgaw, NC01.2014
Skills
- Microsoft Office
- Excel
- Power Point
- Next Gen HER
- Invoice processing
- Employee onboarding
- Filing system management
- Customer service
- Insurance verification
- Schedule management
- Cash handling
- Attention to detail
- Problem solving
- Effective communication
- Documentation and recordkeeping
- EHR management
References
Available upon request
Timeline
Administrative Coordinator
Island Family Medicine
03.2020 - Current
Patient Access Technician
NEW HANOVER REGIONAL MEDICAL CENTER-EMERGENCY DEPARTMENT
01.2019 - 12.2019
Patient Representative
WILMINGTON HEALTH ASSOCIATES-PEDIATRICS AT NORTHCHASE
01.2015 - 12.2018
High School -
PENDER HIGH SCHOOL