Rebecca Lavery
Clayton,NC
Summary
Dedicated professional with strong customer engagement and sales proficiency. Experienced in cash handling and POS system operations, committed to enhancing customer satisfaction and driving operational efficiency. Bringing positive and solution-focused mindset, adept at managing customer interactions and resolving issues efficiently. Possesses strong understanding of customer service principles and proficiency in communication and problem-solving. Committed to driving customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Customer Service Manager
Harris Teeter
02.2024 - Current
- Coordinated training sessions for new team members to enhance service quality.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Analyzed performance metrics to identify areas for operational improvement.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier Team Lead
Handee Hugos - Sampson Blade and Oil
09.2022 - 09.2023
- Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new cashiers on point-of-sale systems and customer service best practices.
- Resolved customer inquiries and issues promptly, maintaining positive shopping experiences.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Food Service Worker
Biscuitville
02.2022 - 09.2022
- Operated kitchen equipment efficiently to prepare food items according to established guidelines.
- Provided exceptional customer service by taking orders and ensuring satisfaction during meal service.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Assisted in training new staff on food preparation techniques and service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Monitored inventory levels, restocking supplies as needed to ensure uninterrupted service delivery.
- Ensured accurate cash handling and transaction processing at the point of sale for customer purchases.
Education
Associate of Science -
Johnston Community College
Smithfield, North Carolina, NC12-2024
Skills
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- POS system operations
Languages
Spanish
Limited Working
Timeline
Assistant Customer Service Manager
Harris Teeter
02.2024 - Current
Cashier Team Lead
Handee Hugos - Sampson Blade and Oil
09.2022 - 09.2023
Food Service Worker
Biscuitville
02.2022 - 09.2022
Associate of Science -
Johnston Community College