Rebecca DeGraves
Charlotte
Summary
Detail-oriented professional with over 10 years of client-focused experience, known for delivering exceptional customer service and building strong client relationships. Highly organized, self-motivated, and skilled at managing multiple priorities in fast-paced environments. Seeking to transition into a more structured role where I can apply my communication, problem-solving, and administrative skills to support team success and enhance the customer experience.
Overview
10
10
years of professional experience
Work History
Massage Therapist
Hand and Stone Massage and Facial
08.2018 - Current
- Provided exceptional therapeutic massage services to enhance client well-being and relaxation.
- Conducted thorough assessments of client conditions to determine appropriate massage techniques and modalities.
- Implemented feedback systems for continuous improvement of service quality and client satisfaction.
- Mentored junior therapists in advanced techniques, fostering a culture of professional development within the team.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed personalized treatment plans based on individual client assessments and needs.
Massage Therapist
Massage Heights
04.2018 - 08.2018
Massage Therapist
Massage Envy
08.2016 - 04.2018
Education
High School Diploma -
Spencer High School
Spencer2013
Certificate -
Everest Institute
Grand Rapids, MI2014
Skills
- Delivered exceptional client experiences by actively listening to needs and tailoring services, resulting in high client satisfaction and repeat business
- Managed a high-volume schedule while maintaining attention to detail, ensuring timely appointments and efficient workflow in a fast-paced environment
- Built strong client relationships through clear communication, professionalism, and trust, contributing to client retention and loyalty
- Resolved client concerns calmly and effectively, demonstrating problem-solving skills and sound judgment in high-pressure situations
- Maintained strict professionalism and confidentiality, fostering a positive and respectful environment for both clients and team members
- Utilized scheduling systems and digital tools to manage appointments, client records, and daily operations with accuracy
- Adapted quickly to new techniques, protocols, and systems, demonstrating flexibility and a strong ability to learn
- Collaborated with team members to ensure seamless service delivery and a cohesive workplace environment
- Demonstrated self-motivation and initiative by maintaining consistent productivity and high service standards with minimal supervision
- Balanced multiple client needs simultaneously while maintaining a calm, organized, and client-focused approach
- Calendar & Schedule Management
- Appointment Coordination
- Record Keeping & Documentation
- Data Entry & Database Management
- Email & Phone Communication
Timeline
Massage Therapist
Hand and Stone Massage and Facial
08.2018 - Current
Massage Therapist
Massage Heights
04.2018 - 08.2018
Massage Therapist
Massage Envy
08.2016 - 04.2018
High School Diploma -
Spencer High School
Certificate -
Everest Institute