Rebecca DeGraves
Charlotte
Summary
Detail-oriented professional with over 10 years of client-focused experience, known for delivering exceptional customer service and building strong client relationships. Highly organized, self-motivated, and skilled at managing multiple priorities in fast-paced environments. Seeking to transition into a more structured role where I can apply my communication, problem-solving, and administrative skills to support team success and enhance the customer experience.
Overview
10
10
years of professional experience
Work History
Massage Therapist
Hand and Stone Massage and Facial
Charlotte, NC
08.2018 - Current
- Provided exceptional therapeutic massage services to enhance client well-being and relaxation.
- Conducted thorough assessments of client conditions to determine appropriate massage techniques and modalities.
- Implemented feedback systems for continuous improvement of service quality and client satisfaction.
- Mentored junior therapists in advanced techniques, fostering a culture of professional development within the team.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed personalized treatment plans based on individual client assessments and needs.
Massage Therapist
Massage Heights
Charlotte, NC
04.2018 - 08.2018
Massage Therapist
Massage Envy
Charlotte, NC
08.2016 - 04.2018
Education
High School Diploma -
Spencer High School
Spencer2013
Certificate -
Everest Institute
Grand Rapids, MI2014
Skills
- Delivered exceptional client experiences by actively listening to needs and tailoring services, resulting in high client satisfaction and repeat business
- Managed a high-volume schedule while maintaining attention to detail, ensuring timely appointments and efficient workflow in a fast-paced environment
- Built strong client relationships through clear communication, professionalism, and trust, contributing to client retention and loyalty
- Resolved client concerns calmly and effectively, demonstrating problem-solving skills and sound judgment in high-pressure situations
- Maintained strict professionalism and confidentiality, fostering a positive and respectful environment for both clients and team members
- Utilized scheduling systems and digital tools to manage appointments, client records, and daily operations with accuracy
- Adapted quickly to new techniques, protocols, and systems, demonstrating flexibility and a strong ability to learn
- Collaborated with team members to ensure seamless service delivery and a cohesive workplace environment
- Demonstrated self-motivation and initiative by maintaining consistent productivity and high service standards with minimal supervision
- Balanced multiple client needs simultaneously while maintaining a calm, organized, and client-focused approach
- Calendar & Schedule Management
- Appointment Coordination
- Record Keeping & Documentation
- Data Entry & Database Management
- Email & Phone Communication
Timeline
Massage Therapist
Hand and Stone Massage and Facial
08.2018 - Current
Massage Therapist
Massage Heights
04.2018 - 08.2018
Massage Therapist
Massage Envy
08.2016 - 04.2018
High School Diploma -
Spencer High School
Certificate -
Everest Institute