Rebecca Cassell
Greensboro
Summary
Dynamic and results-oriented professional with a proven track record at Life Source, adept in patient confidentiality and creating supportive environments. Excelled in team leadership and problem-solving, significantly enhancing patient care coordination. Skilled in appointment scheduling and customer service, consistently meeting targets through effective strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patent Liaison
Life Source
10.2022 - 11.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Facilitated communication between patients and various departments and staff.
Behavior Technician
Butterfly Effects Inc.
11.2023 - 05.2024
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Stylist Manager
Regis Hair Salon
09.2007 - 05.2019
- Maintained general appointment calendar and set shift schedules.
- Scheduled employees to maintain adequate coverage during business hours.
- Played an active role in resolving customer complaints or issues, demonstrating commitment to excellent customer service at all times.
- Consistently met or exceeded sales targets by implementing effective marketing strategies.
Instructor-Stylist
Leons Beauty School
08.2006 - 01.2007
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Reviewed class and student records to identify improvement opportunities.
Education
Liberty University
Lynchburg, VABachelor of Science - Christin Counseling
Liberty University
Lynchburg, VA05-2023
High School Diploma -
Sherrill's University of Hair
Raleigh, NC01-1987
High School Diploma -
Walter Hines Page
Greensboro, NC05-1985
Skills
- Appointment scheduling
- Assertiveness
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Money handling
Accomplishments
- Documented and resolved with employee which led to conflict resolution.
- Achieved production through effectively helping with training staff members.
Certification
- OSHA Certified
Timeline
Behavior Technician
Butterfly Effects Inc.
11.2023 - 05.2024
Patent Liaison
Life Source
10.2022 - 11.2024
Stylist Manager
Regis Hair Salon
09.2007 - 05.2019
Instructor-Stylist
Leons Beauty School
08.2006 - 01.2007
Liberty University
Bachelor of Science - Christin Counseling
Liberty University
High School Diploma -
Sherrill's University of Hair
High School Diploma -
Walter Hines Page
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