Cheryl Guion
Monroe
Summary
- Ambitious Relief Manager with excellent work ethic and communication skills. Highly effective at supporting employees and resolving issues.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Asst. Manager, Manager Trainee, Assistant, Cashier
Cabarrus County Schools
02.2013 - Current
- Reviewed financial accounts for accuracy and resolved discrepancies.
- I cashiered, served, cooked, and ran kitchen when the manager was gone
Floating Manager and Cashier
Union County Public Schools
08.2021 - 03.2022
- I Was the manager at different schools throughout Union County when their current manager was out.
- I Monitored working environment, making sure it was always safe, positive setting for all employees.
- I Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- I defined clear targets and objectives and communicated to other team members.
- I cashiered, served, cooked, and ran kitchen when the manager was gone
Customer Service Manager
Hobby Lobby
11.2009 - 07.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Cash Office and Cashier
Food Lion
09.2004 - 09.2005
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Sorted and counted coin and currency to make change for associates.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Set up, tested and balanced registers for front-end employees.
- Performed hourly pick-ups and readings for front end to monitor sales and revenue.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Harris Teeter
01.2002 - 08.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Office Personnel
Southern Cast Incorporated
07.2000 - 02.2001
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Answered phone calls and faxes for the company
- I accomplished general office duties
Cashier
Lowes Home Improvment
08.1999 - 07.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06.1997
Skills
- Quality service
- Staff Management
- Financial Management
- Problem-Solving
- Written Communication
- Active Listening
Timeline
Floating Manager and Cashier
Union County Public Schools
08.2021 - 03.2022
Asst. Manager, Manager Trainee, Assistant, Cashier
Cabarrus County Schools
02.2013 - Current
Customer Service Manager
Hobby Lobby
11.2009 - 07.2011
Cash Office and Cashier
Food Lion
09.2004 - 09.2005
Cashier
Harris Teeter
01.2002 - 08.2004
Office Personnel
Southern Cast Incorporated
07.2000 - 02.2001
Cashier
Lowes Home Improvment
08.1999 - 07.2000
High School Diploma -
Central Cabarrus High School
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