Reagan Clark
Wendell
Summary
Well-qualified and dedicated Human Resources Administrative Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with management, customers, employees and team members to further company goals. Ready to leverage training and experience to take on new professional challenges in pursuit of a career in Human Resources.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Capital Ford of Rocky Mount
06.2022 - Current
- Met customers on lot and in showroom to discuss available vehicles and options.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed paperwork and sales documentation.
- Closed sales by overcoming objections and negotiating price.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Answered telephone and email inquiries from potential customers.
- Listened to customer needs and desires to identify and recommend vehicles.
- Provided exceptional services and pleasant shopping experiences to all customers, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent experiences.
Administrative Specialist
United States Marine Corps (Corporal)
06.2018 - 07.2022
- Performed administrative and clerical duties in the areas of general, personnel, operational, and manpower administration.
- Proven track record of providing excellent administrative assistance to management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Implemented and supervised orientation procedures for new hires.
- Developed and maintained strong working relationships with employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Aided staff with employee performance review paperwork and documentation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Answered high volume of phone calls and email inquiries daily.
- Processed vacation and personal time off requests ensuring that management is informed of personnel availability in compliance with policies.
- Ensured employees were paid correctly and on time.
- Managed pay issues like promotions, special pay, allowances (such as Basic Allowance for Housing - BAH), and any other financial entitlements.
- Managed and processed awards, decorations, and other forms of recognition.
- Confirmed recommendations were submitted correctly and in a timely manner, following up with the appropriate management staff.
- Tracked employees eligibility for promotion and verified the correct procedures were followed to submit promotion packages.
- Created and prepared documentation for employees who are relocating either temporarily or permanently to a new location.
- Tracked changes to personnel records, such as promotions, reductions, re-enlistments, medical status, and disciplinary actions.
- Updated employee records to reflect training, assignments, evaluations, and other relevant career milestones.
- Ensured that records are filed in compliance with Marine Corps regulations and can be accessed quickly when needed.
- Assisted in the preparation and documentation of disciplinary actions for employee misconduct and poor performance.
- Coordinated the process for administrative terminations, including ensuring proper documentation and procedures are followed.
- Prepared and maintained official correspondence, including administrative orders, bulletins, and other documents.
- Provided training and mentorship for new employees on proper procedures and systems.
- Stay updated on regulations, policies, and directives related to personnel management, and communicate that knowledge to the team.
- Coordinated, scheduled, and verified flights, hotels, and rental vehicles for employee travel.
- Reviewed travel vouchers after the completion of travel to ensure that they are accurate and comply with travel regulations. This includes verifying receipts, mileage, and travel expenses and processed reimbursements.
- Provided counseling to employees on career advancement, training opportunities, and assignment preferences. Recommended actions to improve retention and career development.
- Support and monitor the implementation of Equal Opportunity policies to ensure a diverse, harassment-free environment.
Education
Bachelor of Science - Business Administration-Human Resource Management
Troy University
Online01-2026
High School Diploma -
JL Mann High School
Greenville, SC06-2018
Skills
- Office record management
- Data management
- MS office proficient
- Critical Thinker
- Hyper Focus
- Complex Problem Solver
- Team Oriented
- Attention to Detail
- Effective Written and Verbal Communication
- Adaptability
Accomplishments
Navy and Marine Corps Achievement Medal
Certificate of Commendation
2x Meritorious Mast
Letters of Appreciation
Affiliations
- AF&AM Wendell Lodge No. 565
Certification
Lean Sigma Six Yellow Belt
NSBA Center for the Public Trust Ethical Leadership Certification
Timeline
Sales Associate
Capital Ford of Rocky Mount
06.2022 - Current
Administrative Specialist
United States Marine Corps (Corporal)
06.2018 - 07.2022
Bachelor of Science - Business Administration-Human Resource Management
Troy University
High School Diploma -
JL Mann High School
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