Re-Na Allison
Mooresville
Summary
Enthusiastic, Ambitious and hardworking professional with 4.5+ years of experience and a proven knowledge of case management, electronic claims processing. Innovative, growth-driven and strong Ability to analyze and organize large data sets. Trustworthy, dependable and responsible in providing ongoing support. Dedicated Tireless professional with a keen ability to maximize both time and business efficiencies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Arbor Ridge At Huntersville
07.2021 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Dietary Aide
Accordius Health At Statesville
08.2020 - 08.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Business Office Assistant/ Receptionist
Accordius Health at Statesville
10.2015 - 08.2020
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted human resources department in administering benefits packages for employees while maintaining confidentiality of sensitive information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Shift Manager
KFC
08.2012 - 10.2015
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Claims Adjuster, Customer Service Representative
United Healthcare
03.2008 - 09.2012
- Responsibilities: Confirm coverage for first and third party claims
- Proficient performance by data entry: filling, word processing, record-keeping and letter writing
- Process claims with completion of needs after determining legitimacy.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
Packer Associate
Plasticflex Of NC
05.2006 - 03.2008
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Education
Business Office Management -
Virginia College Online
Virginia Beach, VASkills
- Leadership
- Teamwork
- Microsoft Office
- Communication
- Problem-solving
- Management
- Memory Care
- Dementia Care
- Cashier
- PCA
References
Available upon request.
Certification
ServSafe
Languages
English
Native or Bilingual
Timeline
Personal Care Assistant
Arbor Ridge At Huntersville
07.2021 - 05.2024
Dietary Aide
Accordius Health At Statesville
08.2020 - 08.2023
Business Office Assistant/ Receptionist
Accordius Health at Statesville
10.2015 - 08.2020
Shift Manager
KFC
08.2012 - 10.2015
Claims Adjuster, Customer Service Representative
United Healthcare
03.2008 - 09.2012
Packer Associate
Plasticflex Of NC
05.2006 - 03.2008
Business Office Management -
Virginia College Online