Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Re-Na Allison

Mooresville

Summary

Enthusiastic, Ambitious and hardworking professional with 4.5+ years of experience and a proven knowledge of case management, electronic claims processing. Innovative, growth-driven and strong Ability to analyze and organize large data sets. Trustworthy, dependable and responsible in providing ongoing support. Dedicated Tireless professional with a keen ability to maximize both time and business efficiencies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Arbor Ridge At Huntersville
07.2021 - 05.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Dietary Aide

Accordius Health At Statesville
08.2020 - 08.2023
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Business Office Assistant/ Receptionist

Accordius Health at Statesville
10.2015 - 08.2020
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted human resources department in administering benefits packages for employees while maintaining confidentiality of sensitive information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Shift Manager

KFC
08.2012 - 10.2015


  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Claims Adjuster, Customer Service Representative

United Healthcare
03.2008 - 09.2012
  • Responsibilities: Confirm coverage for first and third party claims
  • Proficient performance by data entry: filling, word processing, record-keeping and letter writing
  • Process claims with completion of needs after determining legitimacy.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.

Packer Associate

Plasticflex Of NC
05.2006 - 03.2008
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.

Education

Business Office Management -

Virginia College Online
Virginia Beach, VA

Skills

  • Leadership
  • Teamwork
  • Microsoft Office
  • Communication
  • Problem-solving
  • Management
  • Memory Care
  • Dementia Care
  • Cashier
  • PCA

References

Available upon request.

Certification

ServSafe


Languages

English
Native or Bilingual

Timeline

Personal Care Assistant

Arbor Ridge At Huntersville
07.2021 - 05.2024

Dietary Aide

Accordius Health At Statesville
08.2020 - 08.2023

Business Office Assistant/ Receptionist

Accordius Health at Statesville
10.2015 - 08.2020

Shift Manager

KFC
08.2012 - 10.2015

Claims Adjuster, Customer Service Representative

United Healthcare
03.2008 - 09.2012

Packer Associate

Plasticflex Of NC
05.2006 - 03.2008

Business Office Management -

Virginia College Online
Re-Na Allison