Enthusiastic, Ambitious and hardworking professional with 4.5+ years of experience and a proven knowledge of case management, electronic claims processing. Innovative, growth-driven and strong Ability to analyze and organize large data sets. Trustworthy, dependable and responsible in providing ongoing support. Dedicated Tireless professional with a keen ability to maximize both time and business efficiencies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Arbor Ridge At Huntersville
07.2021 - 05.2024
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Built strong relationships with clients to deliver emotional support and companionship.
Dietary Aide
Accordius Health At Statesville
08.2020 - 08.2023
Kept all kitchen areas clean, tidy and free of hazards.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Business Office Assistant/ Receptionist
Accordius Health at Statesville
10.2015 - 08.2020
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Assisted human resources department in administering benefits packages for employees while maintaining confidentiality of sensitive information.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Shift Manager
KFC
08.2012 - 10.2015
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Claims Adjuster, Customer Service Representative
United Healthcare
03.2008 - 09.2012
Responsibilities: Confirm coverage for first and third party claims
Proficient performance by data entry: filling, word processing, record-keeping and letter writing
Process claims with completion of needs after determining legitimacy.
Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Examined claims forms and other records to determine insurance coverage.
Packer Associate
Plasticflex Of NC
05.2006 - 03.2008
Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
Completed high-volume packing assignments quickly while maintaining strict quality standards.
Supported quality control efforts by inspecting products for defects before packaging.
Reduced product damage rates by carefully handling items during the packing process.