Randy Deaver
Princeton,NC
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments. customer relationships and satisfaction has been my strong suite for my entire career. I dedicate myself to ensure my customers, and my team are put first. I will be the first one to take blame when something is wrong and the first one to fix the problem.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Core and Main
09.2025 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained relationships with key clients to drive repeat business.
- Collaborated with cross-functional teams to streamline sales processes and improve customer satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Inside Sales Representative
Ferguson Fire and Fabrication
03.2020 - 08.2025
- Developed and maintained relationships with key clients to drive repeat business.
- Trained and mentored junior sales representatives in best practices and techniques.
- Collaborated with cross-functional teams to streamline sales processes and improve customer satisfaction.
- Analyzed market trends to identify new sales opportunities and inform strategy adjustments.
- Executed targeted outreach campaigns, resulting in increased engagement from potential clients.
- Led initiatives to enhance team performance through process improvements and training sessions.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built diverse and consistent sales portfolio.
Education
High School Diploma -
Princeton High School
Princeton, NC06.2009
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
- Organized and efficient
- Data entry
- Issue resolution
- Relationship building
- Client relationship management
- Order management
- Customer relationship building
- Goal setting
- Key relationship management
- Sales closing
- Client retention
- Goals and performance
Timeline
Inside Sales Representative
Core and Main
09.2025 - Current
Inside Sales Representative
Ferguson Fire and Fabrication
03.2020 - 08.2025
High School Diploma -
Princeton High School