Razinia Hill
Charlotte
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Night Auditor
Homewood Suites Hilton
01.2023 - 09.2024
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
Answering Service Operator
The Answer Specialists
09.2020 - 01.2023
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Maintained high level of customer service through friendly and polite demeanor.
- Operated switchboard and routed incoming calls to appropriate departments.
Project Manager
Greens Commercial Cleaning
03.2011 - 08.2018
- Provided detailed project status updates to our clients and executive management at Johnson & Wales University and Charlotte Airport Towers.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
Education
Associate of Science - Business Management
Central Piedmont Community College
Charlotte, NC05-2013
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Certification
- OSHA Training - Safety and Health
Coss
Proud to have completed a course with OSHA to become a Certified Occupational Safety Specialist. In any workspace, safety is and will be always priority.
Timeline
Night Auditor
Homewood Suites Hilton
01.2023 - 09.2024
Answering Service Operator
The Answer Specialists
09.2020 - 01.2023
Project Manager
Greens Commercial Cleaning
03.2011 - 08.2018
Associate of Science - Business Management
Central Piedmont Community College
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