Rayshanna Conley
Durham,NC
Summary
Hard worker with extensive experience in customer service, recognized for exceptional customer care and meticulous attention to detail. Dependable and adaptable, while effectively multitasking in fast-paced environments.
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly, respond effectively and adapting to changing needs.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens Specialty
07.2024 - Current
- Contacting multiple patients receiving high-cost specialty therapies, including treatments for cancer, HIV/AIDS, multiple sclerosis, and rheumatoid arthritis.
- Answering incoming phone calls and addressing questions from customers or healthcare providers and triaging to the pharmacist or billing when appropriate.
- Monitoring medication inventory levels and notifying the pharmacist when reordering is needed to prevent stock shortages.
- Conducting routine checks for expired or soon-to-expire medications and properly discarded them.
- Accurately dispensing and packaging high-volume orders with strong attention to detail for shipment.
Security Guard
Security Industry Specialists
03.2024 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Fostered safe shopping environment, quickly addressing customer concerns and incidents.
Pharmacy Technician
Walgreens
12.2023 - 07.2024
- Processed prescriptions accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication preparation and labeling for customer safety.
- Maintained inventory levels by conducting regular stock checks and restocking supplies.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Collected co-payments or full payments from customers.
Assembly Line Worker
Ranstad
08.2022 - 08.2023
- Operated various tools, machinery and equipment to complete assembly task efficiently and accurately to ensure product workflow.
- Conducted quality checks on finished products, maintaining high standards of accuracy.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Head Cashier
The Home Depot
03.2019 - 09.2021
- Trained and mentored new cashiers on POS systems and company policies to enhance team performance.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Managed cash drawer audits, maintaining accountability and minimizing discrepancies during shifts.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
Education
High School Diploma -
High School in The Community
New Haven, CT06-2017
Skills
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
Timeline
Pharmacy Technician
Walgreens Specialty
07.2024 - Current
Security Guard
Security Industry Specialists
03.2024 - Current
Pharmacy Technician
Walgreens
12.2023 - 07.2024
Assembly Line Worker
Ranstad
08.2022 - 08.2023
Head Cashier
The Home Depot
03.2019 - 09.2021
High School Diploma -
High School in The Community