Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Rayna Mercurio

Jacksonville

Summary

Dynamic professional with a strong background in customer service and sales strategies, honed at Barnes and Noble Bookstore. Proven ability to enhance client relationships and drive engagement through effective communication and teamwork. Skilled in retail sales and conflict resolution, consistently ensuring customer satisfaction in fast-paced environments. Stage Management experience guided organizational skills, leadership roles, and project management as well.

Overview

4
4
years of professional experience

Work History

Bookseller

Barnes And Noble Bookstore
Jacksonville
05.2023 - Current
  • Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
  • Offer individual and personalized book suggestions to customers.
  • Working in a team to continue to drive sales and get customers involved in our rewards and premium programs.
  • Working in cafe as barista in a fast-paced environment, ensuring customer satisfaction.

Front Desk Clerk

Courtyard by Marriott
Jacksonville
01.2021 - 03.2025
  • Maintained important files, running reports and delivering updates about guests accounts to supervisors.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.

Stage Manager's Assistant

Coastal Carolina Community College
Jacksonville
10.2022 - 12.2023
  • Provided guidance to cast members on cues or lines if needed during rehearsals or performances.
  • Managed backstage operations during live performances, ensuring timely cues and transitions.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting in an organized and timely fashion.

Education

Associate of Arts - Psychology

Coastal Carolina Community College
Jacksonville, NC
05-2033

Bachelor of Arts - Psychology

University of North Carolina At Wilmington
Wilmington, NC
12-2027

Skills

  • Customer service
  • Client relationship management
  • Sales strategies
  • Effective communication
  • Team collaboration
  • Time management
  • Organization
  • Retail Sales Experience
  • Cash register operation
  • Product knowledge
  • Conflict resolution
  • Project management
  • Sound Stage Management
  • Stage management expertise

Affiliations

  • Artist that specializes in black and grey realism
  • Avid reader

Accomplishments

  • Straight A student
  • Bookseller with the most rewards and OMP's in store
  • Graduated Coastal with a 3.9 GPA

Languages

English
Professional

Timeline

Bookseller

Barnes And Noble Bookstore
05.2023 - Current

Stage Manager's Assistant

Coastal Carolina Community College
10.2022 - 12.2023

Front Desk Clerk

Courtyard by Marriott
01.2021 - 03.2025

Associate of Arts - Psychology

Coastal Carolina Community College

Bachelor of Arts - Psychology

University of North Carolina At Wilmington

Similar Profiles

CREATE PROFILE
Rayna Mercurio