Results-driven manager with expertise in operational efficiency, team leadership, and project management. Proven ability to enhance processes and drive customer satisfaction through effective crisis management and regulatory compliance.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Manager Gas Operations Work Management
Duke Energy
Tarboro
09.2021 - Current
Developed strategic plans that improved operational efficiency across departments.
Coordinated cross-functional teams to ensure project alignment and communication.
Analyzed performance data to identify areas for improvement in processes.
Implemented training programs to increase team knowledge and skills.
Facilitated workshops to foster teamwork and collaboration among staff members.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored, and trained team members to enhance job performance.
Provided leadership during times of organizational change or crisis situations.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Ensured compliance with all applicable laws, regulations, industry standards.
Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
Established processes that ensured efficient workflow throughout the organization.
Led a team of 30 employees, ensuring high productivity and excellent customer service.
Supervisor Gas Operations Work Management
Duke Energy
Tarboro
02.2017 - 09.2021
Supervised a highly functional team of Work coordinators covering 8 Operations Centers across the Eastern Zone.
Led crisis management during critical instances, including Customer outages, Natural Gas Emergencies, System and technology outages.
Oversaw process enhancements to Technology application, work processes and functions, across multiple business units and interdepartmentally.
Coached employees on career growth and development, utilizing verbal feedback and career enhancement projects.
Presented to Executive leadership on department progress, and new processes, project progression.
Distribution Project Manager
Piedmont Natural Gas
Tarboro
04.2014 - 02.2017
Coordinated project timelines and resources for natural gas initiatives, ensuring alignment with regulatory requirements and stakeholder expectations.
Developed project plans and monitored progress against established milestones.
Facilitated team meetings to provide project updates and proactively address challenges, enhancing team collaboration and communication.
Implemented risk management strategies to mitigate potential project issues.
Collaborated with regulatory bodies to ensure compliance with industry standards.
Managed multiple projects with competing deadlines simultaneously.
Built and established strong partnerships with teams, vendors and contractors.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Coordinated resources across multiple departments and teams for successful project completion.
Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Distribution Crew worker
Piedmont Natural Gas
Tarboro
01.2012 - 04.2014
Worked within a Crew to repair natural gas distribution pipelines.
Operated equipment to support workflow and ensure efficient distribution process.
Performed Compliance to ensure all local, state, and federal guidelines were met and exceeded.
Trained new crew members on procedures and safety protocols to ensure compliance and operational readiness.
Manager, Gas Operations (Emergency Response, Field Metering, Gas Meter Shop) at Xcel EnergyManager, Gas Operations (Emergency Response, Field Metering, Gas Meter Shop) at Xcel Energy
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC