Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Raymond Parrisher

Tarboro

Summary

Results-driven manager with expertise in operational efficiency, team leadership, and project management. Proven ability to enhance processes and drive customer satisfaction through effective crisis management and regulatory compliance.

Overview

14
14
years of professional experience
2
2
Certifications

Work History

Manager Gas Operations Work Management

Duke Energy
Tarboro
09.2021 - Current
  • Developed strategic plans that improved operational efficiency across departments.
  • Coordinated cross-functional teams to ensure project alignment and communication.
  • Analyzed performance data to identify areas for improvement in processes.
  • Implemented training programs to increase team knowledge and skills.
  • Facilitated workshops to foster teamwork and collaboration among staff members.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored, and trained team members to enhance job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes that ensured efficient workflow throughout the organization.
  • Led a team of 30 employees, ensuring high productivity and excellent customer service.

Supervisor Gas Operations Work Management

Duke Energy
Tarboro
02.2017 - 09.2021
  • Supervised a highly functional team of Work coordinators covering 8 Operations Centers across the Eastern Zone.
  • Led crisis management during critical instances, including Customer outages, Natural Gas Emergencies, System and technology outages.
  • Oversaw process enhancements to Technology application, work processes and functions, across multiple business units and interdepartmentally.
  • Coached employees on career growth and development, utilizing verbal feedback and career enhancement projects.
  • Presented to Executive leadership on department progress, and new processes, project progression.

Distribution Project Manager

Piedmont Natural Gas
Tarboro
04.2014 - 02.2017
  • Coordinated project timelines and resources for natural gas initiatives, ensuring alignment with regulatory requirements and stakeholder expectations.
  • Developed project plans and monitored progress against established milestones.
  • Facilitated team meetings to provide project updates and proactively address challenges, enhancing team collaboration and communication.
  • Implemented risk management strategies to mitigate potential project issues.
  • Collaborated with regulatory bodies to ensure compliance with industry standards.
  • Managed multiple projects with competing deadlines simultaneously.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Coordinated resources across multiple departments and teams for successful project completion.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

Distribution Crew worker

Piedmont Natural Gas
Tarboro
01.2012 - 04.2014
  • Worked within a Crew to repair natural gas distribution pipelines.
  • Operated equipment to support workflow and ensure efficient distribution process.
  • Performed Compliance to ensure all local, state, and federal guidelines were met and exceeded.
  • Trained new crew members on procedures and safety protocols to ensure compliance and operational readiness.

Education

Bachelor of Science - Communications

East Carolina University
Greenville, North Carolina, NC
05-2008

Skills

  • Project management
  • Operational efficiency
  • Regulatory compliance
  • Performance analysis
  • Data analysis
  • Customer relationship management
  • Team leadership
  • Crisis management
  • Interdepartmental Communication

Languages

English
Full Professional
Spanish
Limited

Certification

Lean Six Sigma - Yellow Belt

Accomplishments

Highest Contributor - 2015

Timeline

Manager Gas Operations Work Management

Duke Energy
09.2021 - Current

Supervisor Gas Operations Work Management

Duke Energy
02.2017 - 09.2021

Distribution Project Manager

Piedmont Natural Gas
04.2014 - 02.2017

Distribution Crew worker

Piedmont Natural Gas
01.2012 - 04.2014

Bachelor of Science - Communications

East Carolina University
Raymond Parrisher