Ray Shotwell
Wilmington
Summary
Competent Telecommunications Technician bringing 5+ years of experience installing voice, data, and other various low voltage systems, large and small scale projects. Proficient at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Installation Technician
Interconnect Products & Services
01.2024 - Current
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Read blueprints and schematics to correctly place equipment.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
- Spliced, joined and connected wire to fixtures and other electrical components.
Service Technician/Warehouse Manager
Optimum Fire and Security
07.2022 - 11.2023
- Low voltage technician with emphasis on fire alarm, BDA and security access control on new construction and previous installation service calls. Promoted to Warehouse management April '23. Maintained material delivers and RMA requests. Maintained facilities and grounds. Maintain up-to-date inventory in all stock materials for various customers.
Sales Specialist
The Home Depot
12.2020 - 07.2022
- Began as part time flooring associate, stocking and cleaning shelves to being promoted in 4 months to Flooring specialist and was recently transferred to sales specialist.
Installation Technician
Net100, LTD
03.2019 - 06.2020
- Telecommunications installation of Cat6/Cat6a, Coax, 25; 50; 100 pair shielded and unshielded copper wiring. Single & Multimode Fiber Optics. Termination of cables with mod plug and Ri45 connectors. Testing and troubleshooting end to end connectors. And final stage face plating and permanent labeling. With certifications upon request.
Merchandiser/ Consultant
The Scotts Miracle-Gro Company
04.2014 - 03.2019
- Performed duties such as, cleaning and organizing shelves, displays and promotional areas. Provide consumers with reliable product knowledge and problem solving. Build strong relationships with Store Management and associates of several store locations and markets.
Merchandiser/Sales Representative
The Scotts Miracle-Gro Company
06.2015 - 02.2016
- Travel to several stores and markets resetting store Planograms. Assembling and setting promotional displays in specified locations. Documenting work performed and reporting results through corporate programs.
Department Lead
2nd & Charles
09.2012 - 03.2014
- Provide customer service by greeting and assisting customers, responding to inquiries, complaints and reviews. Examine products purchased for resale or received to assess the condition and worth of product.
Education
High School Diploma -
Osbourn Park High School
Manassas, VA06-2008
Skills
- Telecommunication Cabling
- Service Technician Experience
- Mechanical Knowledge
- Troubleshooting
- Hand tools
- Communication skills
- Assembly
- Customer service
- Warehouse management
- Merchandising
- Planograms
- Marketing
- Fiber optic installation
- Equipment installation
- Cable management
- Software installation
- Specialty tools
- Blue print interpretation
- Software configuration
- Worksite safety
- Access control systems
- Fire alarm systems
- Alarm system installation
- Wiring installations
- Service calls
- Security system installation
- Cable pulling
- Alarm systems
Certification
driver's license
Timeline
Lead Installation Technician
Interconnect Products & Services
01.2024 - Current
Service Technician/Warehouse Manager
Optimum Fire and Security
07.2022 - 11.2023
Sales Specialist
The Home Depot
12.2020 - 07.2022
Installation Technician
Net100, LTD
03.2019 - 06.2020
Merchandiser/Sales Representative
The Scotts Miracle-Gro Company
06.2015 - 02.2016
Merchandiser/ Consultant
The Scotts Miracle-Gro Company
04.2014 - 03.2019
Department Lead
2nd & Charles
09.2012 - 03.2014
High School Diploma -
Osbourn Park High School
Additional Information
- SKILLS
- Sales Data Analysis
- Microsoft Word, Excel.
- Strong organizational abilities.
- Self-motivated
- Leadership skills