RAVI PATEL
Fuquay-Varina,NC
Summary
Accomplished Senior Operation Supervisor with a proven track record at Welcoat Paints, enhancing operational efficiency and customer satisfaction. Expert in operations management and staff development, I spearheaded a mentoring program improving team performance. Skilled in technology and customer relationship development, I significantly contributed to achieving and surpassing company goals.
Overview
11
11
years of professional experience
Work History
Night Auditor
Fairfield By Marriott
10.2023 - 09.2024
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
SENIOR OPERATION SUPERVISOR
WELCOAT PAINTS
01.2019 - 11.2020
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
LEAD MACHINE OPERATOR
WELCOAT PAINT
01.2017 - 12.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Resolved issues quickly to maintain productivity goals.
- Managed team of 8 production associates, overseeing productive production processes and meeting all deadlines.
- Managed staff hiring, training and supervision.
MACHINE OPERATOR
WELCOAT PAINT
04.2013 - 12.2016
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
MBA - HR & MARKETING
INDIAN INSTITUTE OF PLANNING AND MANAGEMENT
INDIA04-2012
Skills
- Staff training and development
- Operational excellence
- Safety oversight
- Performance monitoring
- Data analysis
- Production
- Technology
- Operations management
- Marketing
- Human resources
- Customer relationship development
Timeline
Night Auditor
Fairfield By Marriott
10.2023 - 09.2024
SENIOR OPERATION SUPERVISOR
WELCOAT PAINTS
01.2019 - 11.2020
LEAD MACHINE OPERATOR
WELCOAT PAINT
01.2017 - 12.2018
MACHINE OPERATOR
WELCOAT PAINT
04.2013 - 12.2016
MBA - HR & MARKETING
INDIAN INSTITUTE OF PLANNING AND MANAGEMENT
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