Raven Brown
Jacksonville
Summary
Hardworking individual brings top-notch abilities to administrative tasks and competency. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Radiology Secretary
GS 5
12.2021 - Current
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Carried out front office duties utilizing data entry skills in medical database.
- Managed office logistics by scheduling appointments, maintaining files and collecting data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Implemented MHS Genesis / PowerChart / Revenue Cycle for digitizing and organizing approximately 137,526 marines, sailors, retirees, their families, and civilian employees' medical records.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained electronic filing systems and categorized documents.
- Provided onboarding and training for new support staff.
- Updated spreadsheets and databases to track, analyze and report on performance and patient data.
Internal Medicine Appointments Clerk
Decypher Technologies
08.2019 - 05.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operations of office equipment.
- Interacted with patients by phone, email or in person to provide information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff for over 150,000 patients hospital wide
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills
Safety Companion
Baptist Medical Center
07.2019 - 08.2019
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care for Baptist Medical Center's 147-bed hospital
- Transported patients between rooms and appointments or testing locations.
Radiologic Technologist
United States Air Force, USAF
02.2015 - 06.2019
- Performed basic instrument and equipment troubleshooting.
- Communicated and interacted with patients, families, physicians and staff.
- Maintained highest standard of sterile technique during procedures
- Performed general office duties including coordination of daily radiology schedule and ordered supplies.
- Performed and documented preventive maintenance and quality control procedures.
- Provided clinical radiology support and quality control.
- Maintained records and files of exams performed on patients.
- Utilized appropriate radiation safety techniques to protect both patients and any assisting personnel.
- Explained exam to patient taking into consideration physical and emotional needs.
- Ensured safety of patient before, during and after procedures.
- Used CHCS/AHLTA to code and categorize health information for analysis and scheduling of patients - mammography, ultrasound, and other specialty appointments
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Handled private and confidential information in compliance with hospital policies and procedures for over 100 patients daily
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Applied and positioned equipment to take images following set parameters.
- Processed, labeled and organized diagnostic images to match with patient records.
Education
Master Of Healthcare Administration -
University of Arizona Global
San Diego, CA08.2023
Bachelor of Arts - Social and Criminal Justice
The University of Arizona - Global
San Diego, CA07.2021
Associate of Applied Science - Radiology
Community College of The Air Force
Montgomery, AL08.2018
High School Diploma -
Carthage High School
Carthage, TX06.2012
Skills
- CHCS/AHLTA/GENESIS
- HIPAA Guidelines
- Electronic Medical Records
- Self-motivated professional
- Flexible & Adaptable
- Patient Relations
- Mammography
- Written Communication
- Teamwork and Collaboration
- Self-Motivated
- Analytical and Critical Thinking
- Excellent Communication
- Law Enforcement Education
- Medical Office Experience
- Interpersonal Skills
- Computer Proficient
Timeline
Radiology Secretary
GS 5
12.2021 - Current
Internal Medicine Appointments Clerk
Decypher Technologies
08.2019 - 05.2021
Safety Companion
Baptist Medical Center
07.2019 - 08.2019
Radiologic Technologist
United States Air Force, USAF
02.2015 - 06.2019
Master Of Healthcare Administration -
University of Arizona Global
Bachelor of Arts - Social and Criminal Justice
The University of Arizona - Global
Associate of Applied Science - Radiology
Community College of The Air Force
High School Diploma -
Carthage High School
Training
- HIPAA and Privacy Act Training
- SAPR Course for Health Care Personnel
- Cyber Awareness
- Force Protection
- Suicide Prevention
- Air Force Emergency Management Program Course
- DoD Combating Trafficking in Persons (CTIP) General Awareness Course
- No Fear Training - Notification and Federal Employee Antidiscrimination and Retaliation Act
- safeTALK in Suicide Awareness
- Clinical Case Management Training (1 Hour)
- Medicare Fraud and Abuse Training
- Combating Medicare Fraud and Abuse Training
Training
- HIPAA and Privacy Act Training
- SAPR Course for Health Care Personnel
- Cyber Awareness
- Force Protection
- Suicide Prevention
- Air Force Emergency Management Program Course
- DoD Combating Trafficking in Persons (CTIP) General Awareness Course
- No Fear Training - Notification and Federal Employee Antidiscrimination and Retaliation Act
- safeTALK in Suicide Awareness
- Clinical Case Management Training (1 Hour)
- Medicare Fraud and Abuse Training
- Combating Medicare Fraud and Abuse Training
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