Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raven Williams

Charlotte

Summary

Experienced in electronic record-keeping and relationship-building, with a proven track record of increasing operational efficiency at Atrium Health and DeKalb Community Services Board. Expertise in social service provision and administrative support, demonstrating the ability to enhance program coordination and crisis intervention strategically. Capable Patient Representative dedicated to delivering top-notch support for patients seeking information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management, prioritizing streamlined communication and reduced correspondence backlogs. Skilled at identifying client needs and concerns, excelling in enhancing engagement strategies and overall service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Access/Outreach Specialist

Atrium Health
12.2022 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.

APEX Program Assistant/Front Desk

DeKalb Community Services Board
10.2017 - 12.2022
  • Supported planning and coordination of Apex School Based Therapyprogram and associated activities.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.

Volunteer Screener/Coordinator

American Red Cross
08.2016 - 02.2018
  • Complied with all federal, state, and local regulations as well as company rules.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Adhered to strict screening techniques and procedures while conducting human screenings.

Education

Bachelor of Science - Human Services

Gardner-Webb University
Boiling Springs, NC
08-2019

Associate of Applied Science - Human Services

Central Piedmont Community College
Charlotte, NC
05-2017

Skills

  • Social service provision
  • Program coordination
  • Administrative support
  • Telephone management
  • Inventory management
  • Relationship-building
  • Crisis intervention
  • Electronic record keeping
  • Data management
  • Microsoft Office proficiency
  • Community engagement
  • Risk assessment
  • Patient registration

Certification

  • American Red Cross CPR & First Aid Certification, 2023-05-01
  • MHFA (Mental Health First Aid), 2022-03-01
  • QPR (Question, Persuade, Refer), 2023-10-01
  • Microsoft Office 2019: Word, Excel, PowerPoint, Access, 2019-12-01

Timeline

Access/Outreach Specialist

Atrium Health
12.2022 - Current

APEX Program Assistant/Front Desk

DeKalb Community Services Board
10.2017 - 12.2022

Volunteer Screener/Coordinator

American Red Cross
08.2016 - 02.2018

Bachelor of Science - Human Services

Gardner-Webb University

Associate of Applied Science - Human Services

Central Piedmont Community College

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Raven Williams