Raven Smith
Dunn
Summary
Customer focused professional with experience providing exceptional service in a fast paced environment . Strong communication, problem solving, and organizational skills with a proven ability to build trust, resolve concerns, and deliver a positive customer service experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
LabCorp
Raleigh, NC
05.2024 - Current
- Facilitated patient scheduling and appointment management using LabCorp's electronic health record system.
- Responded to patient inquiries, providing accurate information on services and insurance coverage.
- Processed patient registrations and maintained confidentiality of sensitive information in compliance with HIPAA regulations.
- Collaborated with clinical staff to ensure efficient workflow and resolve patient issues promptly.
- Assisted in billing processes by verifying insurance details and managing patient accounts effectively.
Certified Clinical Medical Assistant
Duke University Hospital
Durham, NC
03.2020 - 04.2024
- Administered patient care procedures, ensuring compliance with healthcare protocols and standards.
- Assisted in preparing patients for examinations and procedures, enhancing overall patient experience and comfort.
- Monitored vital signs and documented patient information accurately in electronic health records systems.
- Collaborated with multidisciplinary teams to coordinate patient care plans, improving communication across departments.
Customer Service Representative
Xerox, ACS
Cary, NC
08.2012 - 03.2020
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Managed high-volume call traffic while maintaining service quality and adherence to protocols.
- Trained new team members on systems and procedures, fostering a collaborative work environment.
- Utilized CRM software to track customer interactions and improve response accuracy.
Education
Associate of Science - Health Administration
Johnston Community College
Smithfield, NC05-2023
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Data entry proficiency
- Conflict resolution
- Verbal and written communication
- Data protection
- Phone and email etiquette
- Call screening
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
Timeline
Patient Service Representative
LabCorp
05.2024 - Current
Certified Clinical Medical Assistant
Duke University Hospital
03.2020 - 04.2024
Customer Service Representative
Xerox, ACS
08.2012 - 03.2020
Associate of Science - Health Administration
Johnston Community College