RAVEN McCray
High Point
Summary
Detail-oriented HR & Payroll Professional with 10+ years of experience in payroll administration, workforce scheduling, employee relations support, benefits communication, and high-volume operations. Proven ability to maintain compliance, manage confidential records, resolve employee inquiries, and coordinate cross-functional teams. Seeking to leverage payroll and workforce management expertise into an HR Coordinator role.
Overview
15
15
years of professional experience
Work History
UPS Packer
Mohawk Industries Inc
Thomasville, NC
07.2025 - Current
- Operate packaging machinery in high-volume distribution environment.
- Consistently exceed daily production and accuracy goals
- Recognized as Top Packer – February 2026 for highest productivity and quality performance.
- Conduct quality inspections to ensure compliance with company standards.
- Maintain safety, cleanliness, and organized work environment.
Payroll Specialist
Paychex
Greensboro, NC
01.2023 - 01.2025
- Processed payroll for multiple client organizations, ensuring accurate and timely compensation.
- Reviewed payroll entries for compliance with federal and state tax regulations
- Resolved employee inquiries regarding pay, deductions, tax withholdings, and 401(k) contributions.
- Assisted in implementing employee self-service payroll systems
- Investigated and resolved payroll discrepancies while maintaining strict confidentiality.
- Maintained accurate employee payroll records and documentation.
Technical Support Representative
Charter Communications
Greensboro, NC
01.2020 - 01.2023
- Managed high-volume in-bound customer inquiries regarding billing and service issues
- Scheduled technician appointments and updated service records
- Resolved technical issues while maintaining detailed documentation.
- Demonstrated strong problem-solving and conflict-resolution skills.
Staffing Coordinator Supervisor
Personal Touch Home Care
West Hempstead, NY
01.2015 - 01.2020
- Supervise coordination of care and workforce scheduling for 200+ cases.
- Develop and manage weekly employee schedules to ensure operational coverage.
- Review payroll time entries for accuracy prior to processing.
- Assign cases based on employee availability and qualifications.
- Manage new intake cases and confirm insurance coverage.
- Communicate scheduling updates and operational changes to employees and families.
- Document and report incidents in accordance with company policies.
- Support interdepartmental communication and overall office operations.
Additional Administrative & Customer Service Experience
Charter Communnications
New York, NY
01.2011 - 01.2015
- Managed high-volume phone systems and scheduling
- Processed insurance authorizations and maintained confidential records.
- Coordinated appointments and maintained accurate documentation.
Education
High School Diploma -
Roosevelt JSHS
Skills
- Payroll Processing
- HRIS & Payroll Systems
- Employee Relations
- Benefits & 401(k) Administration
- Workforce Scheduling
- Compliance & Confidentiality
- Onboarding Support
- Data Management
- Conflict Resolution
- Microsoft Office Suite
Timeline
UPS Packer
Mohawk Industries Inc
07.2025 - Current
Payroll Specialist
Paychex
01.2023 - 01.2025
Technical Support Representative
Charter Communications
01.2020 - 01.2023
Staffing Coordinator Supervisor
Personal Touch Home Care
01.2015 - 01.2020
Additional Administrative & Customer Service Experience
Charter Communnications
01.2011 - 01.2015
High School Diploma -
Roosevelt JSHS