Raven Jones
Charlotte
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Atrium Health Rehabilitation
Pineville
09.2025 - Current
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Patient Service Specialist
OrthoCarolina
Charlotte
04.2024 - 08.2025
- Complete patient registrations and prepares paper work necessary for the patient visit.
- Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges
- Collection of co-payments/co-insurance and balances due.
- Follows the process for release of medical information and FMLA/disability forms completion as requested.
- Enter extra charges to patient accounts when needed.
Insurance Coordinator
Carolina East Medical Center
New Bern
04.2022 - 08.2022
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Sent time of service letter to inform patient of estimated self-pay balance.
- Contacted patients to setup payment arrangements for deductible and out-of-pocket liability.
- Organized information by using spreadsheets, databases or word processing applications.
Administrative Assistant
Pamlico County Heath Department
Bayboro
09.2019 - 04.2022
- Assists Environmental Health Program Coordinator with administrative functions in special projects.
- Maintain and update complex filing system covering departmental programs, which include Septic, food and lodging institutional.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk.
- Responsible for fee collection process in all programs; assuring maintenance of pertinent daily accounts receivable records.
- Helped in the clinic for front desk duties and also billing.
Switchboard Operator
Carolina East Physicians
New Bern
09.2018 - 09.2019
- Handled large incoming and outgoing calls daily to scheduled appointments.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Confirmed appointments and updated patient information.
- Correspond with patient through patient portal, telephone, and postal mail.
- Verify insurance for new patients that are being refereed to see a specialist.
Patient Services Representative
CCHC Pamlico Medical Center
Bayboro
02.2017 - 05.2018
- Analyze patient needs and assist in navigating healthcare services.
- Utilize medical terminology to communicate with patients and healthcare professionals.
- Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
- Conduct efficient data entry to maintain accurate patient records and appointment schedules.
- Ability to multitask, prioritize tasks, and work efficiently.
Education
General Education -
Pamlico County High
Bayboro, NC06.2009
Skills
- Time management
- Documentation review
- Data Entry
- HIPAA
- Organizational Skills
- Front Desk
Timeline
Patient Service Specialist
Atrium Health Rehabilitation
09.2025 - Current
Patient Service Specialist
OrthoCarolina
04.2024 - 08.2025
Insurance Coordinator
Carolina East Medical Center
04.2022 - 08.2022
Administrative Assistant
Pamlico County Heath Department
09.2019 - 04.2022
Switchboard Operator
Carolina East Physicians
09.2018 - 09.2019
Patient Services Representative
CCHC Pamlico Medical Center
02.2017 - 05.2018
General Education -
Pamlico County High