Raven Houston
Charlotte
Summary
-Obtain a position as a team player in people oriented organization where I can maximize my customer service experience
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Charlotte
12.2023 - 10.2024
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with food safety regulations and quality standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Maintained cleanliness and organization of work area.
Package Handler
Bic Warehouse
Charlotte
05.2020 - 06.2020
- Packing Lighters, Pens, Markers, Shavers
- Stacked boxes onto pallets in an efficient manner.
- Packed boxes and stock using organizational guidelines.
Cashier
McDonald's
Charlotte
03.2016 - 04.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier
Harris Teeter
Charlotte
09.2018 - 08.2019
- Maintained clean and pleasant check out areas
- Restocked the shelves to ensure optimum availability of product
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Zaxby’s
Charlotte
02.2018 - 09.2018
- Cash sales
- Crossed train working front and back of the house
- Prep food
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
No Diploma -
Myers Park High School
Skills
- Employee training
- Safety compliance
- Food safety
- Team leadership
- Conflict resolution
- Performance coaching
- Security monitoring
- Customer service
- Inventory management
- Time management
- Cash handling
- Process optimization
- Workplace organization
- Supply chain distribution
- Supply chain management
- Communication skills
- Team development
Timeline
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
12.2023 - 10.2024
Package Handler
Bic Warehouse
05.2020 - 06.2020
Cashier
Harris Teeter
09.2018 - 08.2019
Cashier
Zaxby’s
02.2018 - 09.2018
Cashier
McDonald's
03.2016 - 04.2020
No Diploma -
Myers Park High School