Raven Cromwell
Supply
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Bar Manager
Swains Seafood and Cut
Oak Island
09.2022 - Current
- Managed supplier relations to negotiate prices and secure quality products for bar operations.
- Responded to customer feedback and made necessary adjustments to improve service quality and product offerings.
- Monitored financial performance and prepared reports to assess profitability and identify areas for improvement.
- Streamlined inventory control processes to minimize waste and enhance operational efficiency.
- Maintained cleanliness and organization of the bar area to meet health and safety compliance standards.
- Conducted regular audits of bar supplies to ensure adequate stock levels and prevent shortages.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
Server
Square Grouper Bar & Grill
Cudjoe Key
08.2017 - 05.2023
- Delivered high-quality service by promptly addressing customer inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in training new servers on menu items, service standards, and company policies.
- Managed multiple tables efficiently during peak hours to maximize customer satisfaction.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Resolved customer complaints effectively, ensuring guest satisfaction and retention.
- Recommended menu items based on customer preferences to increase sales.
Education
Associate of Science -
Florida SouthWestern State College
Fort Myers, FL 08.2018 - 12.2020
Skills
- Inventory management
- Customer relationship management
- Service excellence
- Problem solving
- Team leadership
- Effective communication
- Attention to detail
- Time management
- Problem-solving
- Foodservice management
- Upselling techniques
- Conflict resolution
- Verbal and written communication
- Team collaboration
- Staff training
Timeline
Bar Manager
Swains Seafood and Cut
09.2022 - Current
Associate of Science -
Florida SouthWestern State College
08.2018 - 12.2020
Server
Square Grouper Bar & Grill
08.2017 - 05.2023