Raven C. Anderson
Charlotte
Summary
Experienced Billing Coordinator with over 20 years in invoicing and accounts receivable management. Expert in dispute resolution and ensuring billing accuracy, driving operational efficiency and customer satisfaction. Demonstrated success in streamlining billing processes and resolving discrepancies to enhance accuracy in utility management.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Billing Coordinator II
CokeConsolidated
Monroe
04.2025 - Current
- Manage the invoicing and accounts receivable processes daily by verifying charges, generating and distributing invoices, processing payments, and resolving discrepancies.
- oversaw preparation of invoices for Territorial Managers across North America, ensuring accuracy and timely distribution
- investigated billing errors, negotiated payment solutions, and prepared aging reports to provide actionable insights to management
- recorded customer information and payments, maintaining accurate records through daily data entry
Billing Specialist
Union County Government Center
08.2023 - 07.2024
- Processed and generated monthly bill statement
- Analyzed billing reports weekly, ensuring accuracy of monthly statements for improved financial reporting
- Troubleshoot billing issues and answer inquiries (leak or billing adjustments)
- Reviewed data from field technicians and customer service, ensuring accurate onboarding and closure of accounts
- Managed multiple systems simultaneously to enhance operational efficiency and reduce processing time
- Maintained team productivity, monitored workload, addressed periods of peak volume.
- Production completed daily for multiple cycles for the citizens of Union County
Sr. Customer Billing Technician
City of Durham
08.2020 - 08.2023
- Call Center for water and sewer only utility customers
- Analyzed bills with customers to resolve difficult situations involving account disputes, collections, and disconnections for delinquent accounts.
- Troubleshot billing issues and answered inquiries regarding payment arrangements, leak adjustments, and name changes.
- Create account set ups for new services, disconnections, and online requests via emails or website
- Managed postal mailing projects for returned bill statements.
- Make post disconnection calls for assignments through outbound calls
- Managed offline work assignments away from the call center
- Maintain call and customer satisfactory guidelines (ALL calls are recorded)
- Assisted customers in the Water Management Department with service inquiries.
Sr. Customer Service Representative
City of Durham
01.2019 - 08.2020
- Established and managed parking accounts to enhance customer accessibility and satisfaction.
- Handled all parking-related phone calls, providing timely assistance to customers and staff.
- Processed payments for parking lots, spaces, and citations
- Assisted walk-in applications and outside parking/garage issues
- Maintained email/website correspondences
- Organized and maintained digital files for efficient access and streamlined information retrieval per garage.
- Transportation Department/Park Durham
Billing and Customer Service Officer
City of Lumberton
08.2001 - 12.2018
- Managed customer accounts by calculating accurate invoice charges and resolving billing issues promptly.
- Analyzed bills with customers, pertaining to: handling extremely difficult customer situations, involving account disputes, collections, and disconnection of service for delinquent accounts.
- Ensured quality and standards are consistently achieved according to guidelines and policies.
- Determined and proposed applicable credits for approval and posted credits once approved.
- Oversaw switchboard calls and followed up in a timely manner to ensure customer satisfaction.
- Supervised team productivity and monitored workload to effectively address peak volume periods.
- Managed the overall performance of the respective department.
- Prepared and updated information materials to the public related to utility billing.
- Ensured efficient operation of billing and customer service departments.
Executive/Administrative Assistant
Mega Force Staffing
01.2001 - 08.2001
- Scheduled and organized complex activities such as meetings, travel, conferences, and department activities for all members of the department.
- Handled calls for CEO and marketing department, ensuring timely communication and resolution.
- Drafted correspondence for manager, determining appropriate actions for unresolved issues during manager's absence.
- Prepared meeting materials and connected participants before meetings began.
- Prepared correspondence, memos, charts, etc.
- Managed office inventory, processing purchase orders and invoices to support operational efficiency.
Education
Diploma -
Clinton High School
Clinton, NC01-1997
Business Administration
Robeson Community College
Lumberton, NCSkills
- Invoice management
- Billing software
- Billing processing software
- Billing systems
- Monthly billing
- Utility billing software
- Utility management systems
- Billing software
- Payment processing
- Online payment solutions
- Utility billing tools
- Billing analysis techniques
- Customer relationship management
- Dispute resolution
- Problem resolution
- Effective communication
- Collaboration tools
- Microsoft Office
Certification
- Notary Public, 05/21
- Numerous Office Management Seminars
- Customer Service Techniques
Timeline
Billing Coordinator II
CokeConsolidated
04.2025 - Current
Billing Specialist
Union County Government Center
08.2023 - 07.2024
Sr. Customer Billing Technician
City of Durham
08.2020 - 08.2023
Sr. Customer Service Representative
City of Durham
01.2019 - 08.2020
Billing and Customer Service Officer
City of Lumberton
08.2001 - 12.2018
Executive/Administrative Assistant
Mega Force Staffing
01.2001 - 08.2001
Diploma -
Clinton High School
Business Administration
Robeson Community College