Rashid Phillips
Charlotte
Summary
Dedicated customer service representative skilled in complaint resolution and operational coordination. Known for empathy and effective communication, ensuring high levels of customer satisfaction and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iqor
Charlotte
04.2024 - Current
- Managed customer inquiries through multiple communication channels.
- Resolved customer complaints, ensuring satisfaction through empathetic and professional interactions.
- Analyzed feedback to recommend service enhancements and solutions.
- Educated customers on products and services, enhancing their understanding and usage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified upselling opportunities, tailoring recommendations based on individual customer needs.
Stocker
Walmart
Charlotte
10.2022 - 03.2024
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized backroom inventory to streamline retrieval and restocking processes.
- Assisted customers in locating products and provided friendly service.
- Collaborated with team members to ensure timely completion of daily stocking tasks.
- Followed safety guidelines to maintain a secure working environment for staff and customers.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Ensured that all products were labeled properly before stocking the shelves.
- Received and relocated incoming product deliveries to designated storage areas.
Airport Ramp Agent
Airport Terminal Services Inc
Charlotte
02.2020 - 10.2022
- Loaded and unloaded baggage from aircraft ensuring safety protocols.
- Executed daily operations with precision to support overall airline performance.
- Collaborated with flight crews to ensure timely departures and arrivals.
- Facilitated clear communication among team members to optimize operational flow.
- Operated heavy equipment such as tugs, loaders, belt loaders, conveyor belts.
- Assisted passengers with their luggage at check-in counters and gates.
Education
High School Diploma -
Phillip O Berry
Charlotte, NC08-2016
Skills
- Customer relationship management
- Complaint resolution
- Product knowledge
- Upselling techniques
- Billing procedures
- Operational coordination
- Safety compliance
- Time management
- Problem-solving
- Effective communication
- Conflict resolution
Certification
- Forklift Operator
Timeline
Customer Service Representative
Iqor
04.2024 - Current
Stocker
Walmart
10.2022 - 03.2024
Airport Ramp Agent
Airport Terminal Services Inc
02.2020 - 10.2022
High School Diploma -
Phillip O Berry