Rashid Nixon
Fayetteville
Summary
Military veteran with active security clearance. Self-motivated Information Technology professional with6 years of experience in the US Army and17 months and counting with experience as civilian. Exceedingly qualified with background knowledge and working experience in information management, information security, switching and routing and help desk functions. Strong attention to detail and the ability to work independently or with a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Network Enterprise Center (GG-11)
08.2022 - Current
- Support and maintain organizational computer systems
- Add printers to print server
- Patch/update IAVM quarantine systems using NEC troubleshooting tool, and other troubleshooting methods
- Re-image computers
- SCAP&STIG
- Install and update software as needed
- 40 Hrs/Week
Senior Service Desk Analyst
United States Army
12.2022 - 08.2022
- Provided desktop support utilizing ITSM Remedy Ticketing system
- Responded to user operational issues with desktop computers and laptops to enable problem resolution
- Supervised team to build and maintain virtual servers to run tactical network for over250 users utilizing Active Directory, Exchange, SharePoint, SCCM and WSUS server
- Established creations of new and updating existing SharePoint websites during DOD enterprise portal service migration for my organization
- Facilitated IA training to assure all government employees within organization are within compliance
- Re-imaged and prepared new computers for integration into company networks and systems
Help Desk Technician
United States Army
12.2017 - 12.2020
- Developed20 standard operating procedures for over200+ personnel to better prepare them to provide Tier I support to end users before escalating issues to service desk
- Provided prompt Tier I and Tier II support to users, employing customer service skills and technical expertise while ensuring customer satisfaction utilizing tools such as ITSM Remedy
- Reviewed system information security architecture, patch lists, and approved software/hardware lists spanning3 classifications networks to ensure all systems were imaged according to guidelines
- Assisted with updating technical support best practices for use by team
- Provided basic end-user troubleshooting and desktop support
Cable Installer
United States Army
11.2016 - 11.2017
- Tested CAT5 cables reliability using fluke tester
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries
- Troubleshooted physical components for users in organization
- Utilized TIA568B color code to make CAT5 cables to standard
Education
High School Diploma - undefined
Freire Charter School
Bachelor - Cyber Security
DeVry University
New York, NYSkills
- Support documentation generation
- Printer and peripheral support
- Technical support expertise
- Active Directory management
- Ticketing system proficiency
- Remote support
- Data backup and recovery
- Remote desktop support
- Help desk experience
- Software installation
- Hardware troubleshooting
- Network connectivity
- Device configuration
- Application support
- Incident management
- Hardware diagnostics
- System configuration
Certification
- CompTIA Security+
- Fiber Optic Technician
- MD101&102
- CES Foundation
- CES Intermediate phase I
Disabled Veteran
Active Secret Clearance
Timeline
Senior Service Desk Analyst
United States Army
12.2022 - 08.2022
Desktop Support Technician
Network Enterprise Center (GG-11)
08.2022 - Current
Help Desk Technician
United States Army
12.2017 - 12.2020
Cable Installer
United States Army
11.2016 - 11.2017
High School Diploma - undefined
Freire Charter School
- CompTIA Security+
- Fiber Optic Technician
- MD101&102
- CES Foundation
- CES Intermediate phase I
Bachelor - Cyber Security
DeVry University
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