Rashad Hall
Charlotte
Summary
Dynamic IT Technical Support Specialist with a proven track record at Experis IT, excelling in troubleshooting and customer service. Expert in network configuration and hardware installation, I effectively resolved technical issues, enhancing system performance and user satisfaction. Strong communicator dedicated to delivering exceptional support and training to end-users.
Overview
1
1
Certification
14
14
years of professional experience
Work History
IT Technical Support Specialist
Experis IT
Charlotte
10.2023 - Current
- Managed high call volume and addressed technical support needs efficiently.
- Utilized ticketing systems to process support requests and actions effectively.
- Configured hardware and software to establish workstations for employees.
- Generated performance reports to analyze trends and inform decision-making.
- Tested new software and hardware prior to deployment to ensure reliability.
- Monitored system performance to proactively identify potential issues.
- Diagnosed and resolved hardware, software, and network issues for optimal operation.
IT Field Support Technician
Field Nation
Charlotte
10.2021 - 12.2024
- Efficiently managed inventory of IT equipment and supplies.
- Installed and configured computer hardware, operating systems, and applications.
- Trained end-users on utilization of newly installed software applications.
- Deployed new PCs across multiple sites in compliance with established standards.
- Configured IP addresses for new workstations and resolved network issues.
IT Specialist /Lead Barback
LEVYS RESTURANTS
Charlotte
02.2017 - 10.2023
- Oversaw optimal performance of IT applications in food, beverage, and premium areas.
- Conducted preventative maintenance on hardware systems to minimize errors in POS systems.
- Assisted staff with troubleshooting hardware and software issues.
- Maintained a general understanding of Ethernet networking capabilities.
- Provided training and guidance to staff members on how to use various technologies effectively.
Psych Technician
CHS BehavioralHealth
Charlotte
01.2016 - 12.2016
- Documented comprehensive patient histories and coordinated treatment plans with multidisciplinary team members.
- Tracked client movement by documenting times and destinations on and off the unit.
- Quickly responded to crisis situations involving severe mental health and behavioral issues.
- Efficiently gathered information from families and social services agencies for treatment plan development.
- Recorded all patient information, including service plans, treatment reports, and progress notes.
IT Specialist
US Army
Augusta
04.2012 - 05.2015
- Delivered technical support for army personnel across various IT systems.
- Managed network configurations while ensuring compliance with system security protocols.
- Conducted regular system maintenance and troubleshooting to optimize performance.
- Collaborated with teams to implement innovative technology solutions throughout units.
- Installed operating systems, applications, patches, and updates as required.
- Created user accounts, established permissions, and monitored system security effectively.
- Trained soldiers on the use of new technology and software applications.
Education
High School Diploma -
West Charlotte Senior High School
Charlotte06-2008
Skills
- Technical support and troubleshooting
- Customer service and support
- Remote desktop support
- Network configuration
- Software and hardware installation
- Ticketing system experience
- Active Directory administration
- Printer and peripheral support
Certification
- VM ware and Vsphere - completed UdemyClasses
- redhat linux administrator certificate - working towards
Military Service
United States Army - 25B IT Specialist
Timeline
IT Technical Support Specialist
Experis IT
10.2023 - Current
IT Field Support Technician
Field Nation
10.2021 - 12.2024
IT Specialist /Lead Barback
LEVYS RESTURANTS
02.2017 - 10.2023
Psych Technician
CHS BehavioralHealth
01.2016 - 12.2016
IT Specialist
US Army
04.2012 - 05.2015
High School Diploma -
West Charlotte Senior High School