Rashad Arrington
Rocky Mount
Summary
Dynamic customer service professional with proven success at Alorica, excelling in resolving inquiries and enhancing satisfaction. Skilled in critical thinking and data entry, I effectively managed high-stress situations, leading to increased customer loyalty. Committed to continuous improvement, I developed training materials that elevated team performance and streamlined support processes.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Alorica
01.2015 - 11.2019
- Resolved customer inquiries via phone and email, enhancing satisfaction rates.
- Collaborated with team members to streamline support processes, improving response times.
- Documented customer interactions in CRM system, ensuring accurate records for follow-up.
- Trained new staff on company policies and customer service protocols, fostering a knowledgeable team.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Developed training materials for ongoing staff development, promoting consistency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Inventory Specialist
The Jay Group
02.2010 - 08.2014
- Assisted in maintaining accurate inventory records using inventory management software.
- Supported daily operations by organizing stock and ensuring products were easily accessible.
- Learned safety protocols to ensure compliance while handling inventory items.
- Collaborated with team members to streamline restocking processes and improve efficiency.
- Monitored stock levels, reporting discrepancies and assisting in inventory audits.
- Adapted quickly to changing demands, providing support during peak times or special projects.
- Contributed to team efforts by sharing insights on product placement and organization strategies.
- Performed data entry and completed proper paperwork.
Customer Service Sales Representative
Kirby
11.2019 - 09.2025
- Managed customer inquiries and provided tailored product recommendations to enhance sales opportunities.
- Resolved complex customer issues, ensuring satisfaction and retention through effective communication and problem-solving skills.
- Developed and implemented training materials for new team members, improving onboarding efficiency and knowledge retention.
- Analyzed customer feedback to identify trends, informing product enhancements and service improvements for better client experience.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Organized promotional events, increasing brand awareness and customer engagement.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
- Assisted in training of new hires, sharing best practices and company policies.
Education
High School Diploma -
Senior High
Rocky Mount, NC06.2005
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Critical thinking
- Call center experience
- Data entry
- Incoming call management
- Customer needs assessment
- Upselling
- Type sales techniques
- Customer education
- Appointment scheduling
- Email communication
- Target achievement
Accomplishments
Hardworking man looking to my skills to a good customer service job
Timeline
Customer Service Sales Representative
Kirby
11.2019 - 09.2025
Customer Service Representative
Alorica
01.2015 - 11.2019
Inventory Specialist
The Jay Group
02.2010 - 08.2014
High School Diploma -
Senior High