Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

RASHAAD H. PAYTON

Operations Manager
Charlotte,NC

Summary

Results-driven Operations Manager with a strong track record of optimizing district-level performance and efficiency. Experienced in strategic planning, resource allocation, and driving operational productivity. Skilled in process improvement, budget oversight, and multi-site management. Recognized for strong leadership skills, adaptability, and a collaborative approach that consistently delivers measurable results.

Overview

16
16

Years of Professional Experience

2
2

Certifications

Work History

District Manager

Valet Living
11.2022 - Current
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Improved district operations efficiency by streamlining processes and implementing best practices.
  • Developed and implemented new strategies to ensure safe and effective day-to-day operations.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Identified business development opportunities resulting in revenue growth for the district.
  • Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
  • Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues.

Loss Prevention Manager

Omni Hotels & Resorts of Charlotte
08.2021 - 11.2022
  • Managed a team of Loss Prevention Associates, offering daily guidance, support, and direction to ensure effective execution of loss prevention strategies and operational needs.
  • Patrolled resort property of 375 rooms to ensure the safety of guests and employees and to protect hotel assets.
  • Routinely checked alarm systems, safety and fire alarm systems and closely monitored security of building doors, service areas, delivery areas and grounds.
  • Maintained accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the hospitality environment.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.

Security Supervisor

The Academy Charter School
10.2014 - 06.2021
  • Supervised a team of 32 security personnel, ensuring coverage across two school districts comprised of 12,000+ students and staff for both day and night coverage.
  • Designed and implemented enhanced security screening protocols for a 39,400 sq. ft., four-story charter school, increasing threat detection capabilities.
  • Spearheaded, developed and implemented various safety routes to ensure safety in the event of an emergency.
  • Collaborated with law enforcement in handling high-profile incidents, ensuring a coordinated and effective response.
  • Supervised and regularly evaluated staff performance to ensure adherence to safety regulations and operational standards.
  • Created and led ongoing training sessions to improve staff proficiency in emergency procedures and the use of security technology, resulting in improved overall site safety.

Supervisor, Adult Education Program

Hempstead Public School District
09.2009 - 08.2018
  • Recruited, trained, and supervised a team of 12+ security officers, fostering a high-performance culture grounded in accountability and excellence.
  • Applied strong leadership and problem-solving skills to optimize team workflows and maintain consistent operational efficiency.
  • Led by example to uphold the organization’s core values, promoting a positive and professional security environment.
  • Oversaw nightly adult education programs with over 250 students and staff, ensuring safe and secure operations.
  • Developed and maintained weekly security schedules to guarantee comprehensive coverage throughout all program hours.
  • Implemented a continuous security checkpoint system across a facility serving 2,500+ students, enhancing incident response and deterrence.
  • Conducted regular performance evaluations, identified areas for improvement, and supported team members with targeted professional developmental plans.

Education

Associate in Arts Degree, - Communication Arts

Nassau Community College
Long Island, NY

Skills

  • Project manager
  • Process optimization
  • Talent acquisition
  • Procedural development skills
  • Comprehensive strategic planning
  • Data-driven projections
  • Facilitating skill development
  • Detail-oriented approach
  • Goal development and performance metrics
  • Professional growth initiatives
  • Financial management
  • Proficient with CRM and Office tools

Certification

CPR/First Aid Training, Security License & Fire Watch

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Healthcare benefitsPersonal development programsCareer advancement

Timeline

District Manager

Valet Living
11.2022 - Current

Loss Prevention Manager

Omni Hotels & Resorts of Charlotte
08.2021 - 11.2022

Security Supervisor

The Academy Charter School
10.2014 - 06.2021

Supervisor, Adult Education Program

Hempstead Public School District
09.2009 - 08.2018

Associate in Arts Degree, - Communication Arts

Nassau Community College

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RASHAAD H. PAYTONOperations Manager