Rasanat Fatima
Charlotte
Summary
Performance-driven associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organised sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver.
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Countertop Sales Specialist
Ilkem Marble Granite
Cherry Hill
04.2024 - 03.2025
- Facilitated countertop sales by offering tailored advice and solutions, contributing to increased customer satisfaction.
- Coordinated scheduling to ensure timely service delivery and maintain customer satisfaction.
- Provided expert interior design guidance to enhance customer satisfaction and ensure cohesive countertop selections.
- Achieved and exceeded sales targets through effective customer engagement and product knowledge.
- Coordinated commercial projects to ensure seamless execution and client satisfaction.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry into CRM system including account information and sales activity logs.
- Participated in team meetings to review progress against objectives set by management.
Cash Office and Customer Service Representative
Bloomingdales
Willow Grove
02.2023 - 06.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Facilitated smooth cash operations by accurately ordering money for the store.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Reconciled daily balance sheets to ensure financial accuracy and integrity.
- Coordinated the efficient processing of online order pickups and returns, enhancing customer satisfaction.
Sales Associate
Macys
08.2022 - 02.2023
Freelance Makeup Artist
Sapphire Pakistan
01.2019 - 12.2020
- Sapphire Pakistan Kids Shoot 2019-2020
- Sapphire Pakistan RTW Shoot
- Rang Ja RTW Shoot
- Rang Ja Social Media Campaign Shoot 2019
- Rang Ja Social Media Shoot 2020
- Republic Winter RTW Shoot 2020
- Hemline TVC 2019
Content Creator and Publicist
ARPR
12.2017 - 04.2018
Education
BS Honors - Fashion Marketing & Merchandising
Pakistan Institute of Fashion and Design
Lahore06-2017
Certificate of Professional Studies/Training - Fashion Marketing And Merchandising
Fashion Institute of Technology, State University of New York
USA07-2015
Higher Secondary Certificate - University of Cambridge A-Levels
Lahore Grammar School
08-2013
Secondary School Certificate - University of Cambridge O-Levels
Lahore Grammar School
08-2011
Skills
- Microsoft Office
- Adobe Photoshop
- Quick learner
- Team work ability
- Good leadership skills
- Hard working
- Motivated
- Good communication skills
- Flexible
- Customer relationship management
- Interior design consulting
- Commercial project coordination
- Conflict resolution
- Inquiry handling
- Relationship building
Languages
- English
- Urdu
- Hindi
- Punjabi
<Enter your own>
Date of Birth: 12/16/94
Country Of Residence
United States of America
Timeline
Countertop Sales Specialist
Ilkem Marble Granite
04.2024 - 03.2025
Cash Office and Customer Service Representative
Bloomingdales
02.2023 - 06.2023
Sales Associate
Macys
08.2022 - 02.2023
Freelance Makeup Artist
Sapphire Pakistan
01.2019 - 12.2020
Content Creator and Publicist
ARPR
12.2017 - 04.2018
BS Honors - Fashion Marketing & Merchandising
Pakistan Institute of Fashion and Design
Certificate of Professional Studies/Training - Fashion Marketing And Merchandising
Fashion Institute of Technology, State University of New York
Higher Secondary Certificate - University of Cambridge A-Levels
Lahore Grammar School
Secondary School Certificate - University of Cambridge O-Levels
Lahore Grammar School
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