Raquel Bullock
Charlotte
Summary
Results-oriented Property Manager with a track record of maximizing asset value, increasing occupancy rates, and driving operational excellence. Skilled in leading high-performing teams to exceed financial and resident satisfaction goals. Proficient in budgeting, lease administration, vendor negotiations, and risk management for seamless property operations and profitability. Strategic thinker with a hands-on approach to problem-solving, compliance, and process optimization. Passionate about cultivating strong tenant relationships, enhancing community engagement, and delivering superior service to owners and residents. Recognized for exceptional leadership, professionalism, and thriving in fast-paced, high-pressure environments.
Overview
12
12
years of professional experience
Work History
COMMUNITY MANAGER
GREYSTAR
10.2023 - Current
- Oversee day-to-day property operations, ensuring seamless leasing, maintenance, and financial performance.
- Increased property revenue through strategic pricing, lease optimization, and resident retention initiatives.
- Approved vendor invoices and streamlined expense allocation for maximum cost efficiency.
- Conducted market trend analyses to implement targeted marketing campaigns, resulting in higher occupancy rates and improved rent growth.
- Led a high-performing team, driving operational excellence and service efficiency to enhance resident satisfaction and reduce turnover.
- Established key performance metrics to monitor property financials, leasing performance, and expense management.
- Managed social media channels effectively for improved brand visibility and increased prospect interaction.
FLOATING PROPERTY MANAGER
ASSET LIVING
08.2022 - 10.2023
- Assisted distressed and newly acquired properties in achieving operational stabilization.
- Managed all aspects of leasing, maintenance, financial administration, and risk management.
- Led onsite teams, hiring and training new staff to improve property performance.
- Increased net operating income through cost control, revenue strategies, and budget optimization.
- Developed and executed resident retention programs to enhance community engagement.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Maintained positive relationships by improving online reputation, reassuring clear communication and prompt resolution of any disputes.
ASSISTANT PROPERTY MANAGER
RANGEWATER
12.2021 - 08.2022
- Supported and assisted the Community Director in overseeing and managing the financial and operational facets of the community in preparation for property sale.
- Completed financial transactions including rent collection, bank deposits, and financial report preparation.
- Reviewed and processed invoices from vendors, contractors, and service providers for payment.
- Followed established procedures related to evictions and represented the property in court hearings and eviction proceedings.
- Processed resident move-outs according to lease terms and legal requirements.
- Promoted resident satisfaction and retention by addressing service issues promptly and hosting events.
- Supported leasing and marketing efforts to achieve revenue and occupancy goals.
ASSISTANT PROPERTY MANAGER
GREYSTAR
02.2020 - 12.2021
- Manage daily financial transactions, including rent and fee collection, bank deposits, and account reconciliation.
- Monitor resident satisfaction through various communication methods and organize resident events.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Supervise daily operations in the absence of the community manager, ensuring compliance with company policies.
- Assist with leasing tasks such as touring prospective residents and preparing lease agreements.
- Support hiring and training of new team members as required.
- Review resident files and accounting records to address unpaid fees and communicate with residents regarding outstanding balances.
- Assist in maintaining positive client relationships by conducting community tours and providing updates.
ASSISTANT PORTFOLIO MANAGER
AVISON YOUNG
11.2018 - 02.2020
- Administer and assist in the preparation of annual budgets, forecasts, monthly reports, and variance reports
- Supervise and assist with accounts receivable and accounts payable, including rent collection, accruals, payment of expenses, common area maintenance estimates, reconciliations, and compliance with lease terms
- Respond to tenant requests and needs, coordinating with property management and vendors to resolve issues
- Oversee the selection and performance of vendor services, including preparing requests for proposals and service agreements, and monitoring vendor performance for compliance
- Schedule and facilitate maintenance with vendors and tenants
- Perform property inspections regularly, making recommendations to maintain and enhance the asset
- Support compliance with property safety standards, along with related documentation of compliance
ASSISTANT COMMUNITY DIRECTOR
CWS APARTMENTS LLC
05.2016 - 12.2018
- Supported the Community Director in all operational and specialized tasks.
- Managed records, reporting, rental revenue, delinquencies, evictions, and resident relations for a 750-unit portfolio.
- Oversaw the full leasing process, including move-ins, renewals, and negotiations.
- Led hiring, onboarding, and training of new employees.
- Managed payroll, scheduling, and leasing staff support.
- Served as the main liaison between residents, vendors, and management.
- Ensured lease compliance through quality control and operational audits.
- Organized resident events to enhance community engagement.
- Served as Volunteer Captain, demonstrating leadership and community involvement.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Established partnerships with local businesses to create exclusive discounts for residents, enriching the overall living experience at the community.
FLIGHT ATTENDANT
MESA AIRLINE
07.2013 - 05.2016
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Provide excellent customer service and inflight refreshment service to guest.
- Provide demonstrations on the proper use of safety and emergency equipment.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
Education
Bachelor of Arts - Political Science
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
CHARLOTTE, NC05-2013
Skills
- Daily operations management
- Employee performance management
- Financial budgeting and reporting
- Vendor Relationship Oversight
- Leasing Marketing & Occupancy Optimization
- Knowledgeable in Yardi, Onesite, Entrata
Accomplishments
- Girl Scouts of America Assistant Troop Leader
- Supportive Housing Communities of Charlotte
- Boys and Girls Club Mentor – Gastonia, NC
- Center for Hope Women’s Shelter
- Sigma Gamma Rho, Sorority Inc
- GCAA
Timeline
COMMUNITY MANAGER
GREYSTAR
10.2023 - Current
FLOATING PROPERTY MANAGER
ASSET LIVING
08.2022 - 10.2023
ASSISTANT PROPERTY MANAGER
RANGEWATER
12.2021 - 08.2022
ASSISTANT PROPERTY MANAGER
GREYSTAR
02.2020 - 12.2021
ASSISTANT PORTFOLIO MANAGER
AVISON YOUNG
11.2018 - 02.2020
ASSISTANT COMMUNITY DIRECTOR
CWS APARTMENTS LLC
05.2016 - 12.2018
FLIGHT ATTENDANT
MESA AIRLINE
07.2013 - 05.2016
Bachelor of Arts - Political Science
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
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