Randy Shedd
Fuquay-Varina,NC
Summary
Dynamic Computer Support Specialist with Uhaul, adept at resolving complex networking issues and enhancing system efficiency. Proven expertise in system diagnostics and remote support, driving user productivity. Recognized for streamlining repair processes and maintaining robust security protocols, ensuring seamless operations during peak periods. Committed to delivering exceptional technical support and client satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSS position. Ready to help team achieve company goals. Detail-focused Computer Support Specialist with [Number] years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.
Overview
6
6
years of professional experience
Work History
Computer Support Specialist
Uhaul,North Carolina
10.2019 - Current
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
Education
No Degree -
CCPC
Charlotte, NCSkills
- System diagnostics
- Software updates
- Printer setup
- Remote support
- Network configuration
- Hardware repair
- Software installation
- LAN/WAN
- VoIP installation
- TCP/IP
- Component replacement
- Hardware diagnostics
- Hardware upgrades
- Wireless networking
Timeline
Computer Support Specialist
Uhaul,North Carolina
10.2019 - Current
No Degree -
CCPC
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