Randy Palacios
Alarm Service Technician
Mooresville,NC
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Owner
REAL Technologies
Mooresville, NC
03.2020 - Current
- Managed day-to-day business operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Explained how to properly use security systems so that customers were knowledgeable.
- Responded to maintenance calls and troubleshot devices.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Demonstrated features and functionality of alarm systems to customers.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Performed necessary maintenance to support network availability.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Traveled to remote office locations to install nodes and implement client software rollouts.
VP of Operations
Power Home Technologies, LLC
Raleigh, NC
03.2000 - 03.2020
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Streamlined operations to maximize business efficiency and profits.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Educated customers on effective use of security systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Installed various types of high-tech security systems such as access controls, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Demonstrated features and functionality of alarm systems to customers.
- Tested all newly installed fire alarms.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Assisted with electrical installations of lighting and smoke detectors.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Performed installations of high-tech security systems, which included access controls, alarms and video surveillance systems.
Skills
Team Building and Motivation
undefinedCertification
NC Low Voltage License
Timeline
Owner
REAL Technologies
03.2020 - Current
VP of Operations
Power Home Technologies, LLC
03.2000 - 03.2020
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