Randy Dennis
Broadway
Summary
Results-driven supervisor with over 16 years of experience in training, mentoring, and staff management. Proven ability to enhance team performance and implement process improvements that drive operational efficiency.
Overview
37
37
years of professional experience
Work History
Supervisor
Amentum
Sanford, NC
06.2010 - Current
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Coordinated training programs to enhance team performance and operational efficiency.
- Developed and implemented process improvements that streamlined workflows and reduced downtime.
- Mentored junior staff in best practices and operational procedures, fostering a collaborative environment.
Maintenance Supervisor
Goodwill
Durham, NC
11.2009 - 06.2010
- Coordinated repair schedules, minimizing downtime for critical operations.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Oversaw daily maintenance operations ensuring optimal performance and safety standards.
- Developed and implemented preventive maintenance programs to reduce equipment downtime.
- Led team of technicians, providing training and mentorship to enhance skill sets.
Owner/Operator
Dennis and Sons Mobile Home Service and Repair
Lillington, NC
03.1998 - 11.2009
- Managed daily operations of mobile home service and repair, achieving high-quality workmanship and enhancing customer satisfaction.
- Coordinated daily activities to enhance operational efficiency and streamline service delivery.
- Trained and mentored staff on best practices for service delivery and repair techniques, fostering skill development and service excellence.
- Developed efficient scheduling systems to optimize workforce allocation for service appointments.
- Implemented quality control measures to enhance repair accuracy and minimize rework instances.
- Established strong relationships with suppliers to secure necessary parts and materials for repairs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Quality Manager
Champion Homes
Lillington, NC
11.1989 - 03.1998
- Developed and implemented quality control processes to reduce defects and improve production efficiency.
- Led quality assurance initiatives to enhance product consistency and customer satisfaction.
- Conducted regular audits of manufacturing processes to ensure compliance with industry standards and regulations.
- Collaborated with cross-functional teams to identify areas for process improvement and implement corrective actions.
- Trained and mentored staff on quality management practices, fostering a culture of continuous improvement.
Education
High School Diploma -
Western Harnett High School
Lillington, NCSkills
- Staff management
- Training and mentoring
- Employee motivation
- Conflict resolution
- Decision-making
- Client relationship management
- Attention to detail
- Goal-driven
Timeline
Supervisor
Amentum
06.2010 - Current
Maintenance Supervisor
Goodwill
11.2009 - 06.2010
Owner/Operator
Dennis and Sons Mobile Home Service and Repair
03.1998 - 11.2009
Quality Manager
Champion Homes
11.1989 - 03.1998
High School Diploma -
Western Harnett High School