Randy Burgess

I provided white-glove service to American Express Platinum card members via phone, by assisting with travel plans, dining reservations, concert tickets, theatre tickets, spa bookings, flower delivery, and some product shopping.

• Company Overview: American Water is a water and utilities company operating in 15 states
• I worked remote as a CSR, our contract was with a company called American Water
• My job was to answer calls dealing with questions about water bills, meter leaks, main breaks, hydrant leaks, frozen meters, installing new meters, no water, low water pressure, discolored water, etc..
• Anything related to water and sewer usage
• American Water is a water and utilities company operating in 15 states

• I did phone as well as web support for multiple clients in various industries
• My mission and job was to resolve whatever issues and questions our customers had in an efficient, yet professional manner

• I answered distress calls for clients experiencing mechanical issues with rented Equipment

• Marketed and Promoted products for several businesses online, in exchange for commission
• Developed easy-to-use, clear, concise, comprehensible content
• Create sites that are optimized for search engines
• Develop relationships with websites to obtain quality links
• Improve search-engine rankings
• Drive traffic to websites using a variety of methods
• Ensure content appears high on search rankings
• Develop density of desired keyword on page
• Develop pay-per-click advertising campaigns
• Create Internet ads
• Establish an effective presence on social media sites
• Monitored company's online reputation
• Approved, and deleted comments on blogs or articles
• Highlight and encourage positive comments
• Manage and deliver email lists