Randall Trey Williams
Rocky Mount
Summary
Dynamic Operations Manager with a proven track record at Main Street Landscape LLC, excelling in team leadership and project management. Enhanced customer satisfaction through effective problem-solving and optimized resource allocation, consistently delivering projects on time and within budget. Skilled in performance monitoring and staff development, driving continuous improvement and operational excellence. Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
10
10
years of professional experience
Work History
Operations Manager
Main Street Landscape LLC
03.2024 - Current
- Implemented training programs to improve staff skills and knowledge in landscape maintenance.
- Coordinated with vendors to secure quality materials for projects while negotiating favorable terms.
- Developed and maintained project schedules to ensure timely completion of landscaping tasks.
- Managed budgets for multiple landscaping projects, ensuring adherence to financial constraints.
- Facilitated regular team meetings to communicate project updates and address employee concerns.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement.
- Optimized resource allocation to ensure efficient use of labor and materials across projects.
- Assisted in the development of marketing strategies to enhance visibility and attract new clients.
- Led safety training sessions to promote a culture of safety and compliance among staff.
- Collaborated with clients to understand their landscaping needs and ensure satisfaction with services.
- Reviewed and approved invoices to manage cash flow and maintain financial accuracy.
- Enhanced customer service protocols to improve client relationships and retention rates.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Branch Manager
Enterprise Rent-A-Car
10.2021 - 03.2024
- Developed and implemented training programs for staff, enhancing team performance and service delivery.
- Led team meetings to foster collaboration, communication, and alignment on branch goals.
- Utilized financial software to prepare consolidated financial statements.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Supported financial director with special projects and additional job duties.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Complied with regulatory guidelines and requirements.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Fostered a positive work environment, promoting teamwork and high morale among staff.
- Trained staff on compliance and risk management protocols, minimizing operational risks.
- Coordinated branch activities, ensuring compliance with policies and procedures.
- Resolved customer complaints promptly, improving retention and satisfaction rates.
- Conducted performance reviews, providing constructive feedback to support employee growth.
- Strengthened customer relationships through personalized service and proactive engagement.
- Monitored inventory levels, optimizing stock management to prevent shortages and excess.
Financial Services Representative
State Employees Federal Credit Union
11.2019 - 11.2021
- Prepared company tax returns and other financial filings.
- Advised clients on financial matters and recommended investments.
- Delivered guidance on financial regulations and requirements.
- Developed and maintained database of financial records for clients.
- Evaluated financial performance of clients and identified potential areas of improvement.
- Built and established relationships with clientele to improve future business opportunities.
- Coordinated with compliance departments to ensure all client interactions and transactions met regulatory standards.
- Increased client retention with personalized follow-up calls and quarterly reviews to discuss portfolio performance.
- Implemented risk management strategies for clients, safeguarding their investments against market volatility.
- Conducted financial planning workshops, empowering clients with knowledge to make informed investment decisions.
- Assisted clients in navigating life-changing financial decisions, such as retirement planning and estate management.
- Streamlined client onboarding process, reducing time to account activation and increasing customer satisfaction.
- Monitored financial markets and trends to provide clients with up-to-date investment advice and strategies.
- Reviewed and updated client investment strategies annually, ensuring alignment with changing financial landscapes.
- Developed and maintained strong client relationships to understand financial goals and provide tailored advice.
- Facilitated resolution of complex client inquiries, ensuring high level of service and client trust.
- Managed portfolio of high-net-worth clients, consistently meeting and exceeding financial service expectations.
- Leveraged financial planning software to create scenarios that helped clients understand potential investment outcomes.
- Customized investment portfolios based on client risk tolerance and financial goals, optimizing asset allocation.
- Collaborated with cross-functional teams to develop integrated financial solutions that met diverse client needs.
- Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Assisted in preparing business plans and investment strategies.
- Produced financial statements and reports to comply with regulations.
Pharmacy Technician
Harris Teeter Pharmacy
03.2016 - 01.2019
- Managed inventory levels to ensure availability of medications and supplies for efficient pharmacy operations.
- Processed insurance claims accurately, ensuring timely reimbursement and reducing payment delays.
- Assisted in patient consultations, providing medication information and answering questions regarding prescriptions.
- Maintained cleanliness and organization of pharmacy workstations to support a safe working environment.
- Collaborated with healthcare providers to verify prescriptions, ensuring accuracy and safety for patients.
- Conducted regular audits of medication storage areas to comply with regulatory standards.
- Updated patient records and prescription databases accurately to maintain current and reliable information.
- Monitored prescription expiration dates, removing outdated medications to ensure patient safety.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Utilized pharmacy management software to process prescriptions efficiently.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Streamlined drug distribution processes, reducing wait times for patients.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Educated patients on medication usage and potential side effects, promoting informed health choices.
- Resolved customer inquiries and concerns promptly, enhancing overall patient satisfaction.
- Trained new pharmacy technicians on operational procedures and customer service standards.
Education
Bachelor of Arts - Business Administration And Management
East Carolina University
Greenville, North Carolina, NC06-2017
Associate of Arts - Liberal Arts And Sciences
Nash Community College
Nashville, NC05-2013
High School Diploma -
Northern Nash High School
Rocky Mount, NC06-2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Management
- Project management
- Performance monitoring
- Staff development
- Customer relationship management
- Policies and procedures implementation
- Maintaining compliance
- Goal setting
- Client relationships
- Workflow optimization
- Project management abilities
- Project leadership
- Performance management
- Forecasting and scheduling
Timeline
Operations Manager
Main Street Landscape LLC
03.2024 - Current
Branch Manager
Enterprise Rent-A-Car
10.2021 - 03.2024
Financial Services Representative
State Employees Federal Credit Union
11.2019 - 11.2021
Pharmacy Technician
Harris Teeter Pharmacy
03.2016 - 01.2019
Bachelor of Arts - Business Administration And Management
East Carolina University
Associate of Arts - Liberal Arts And Sciences
Nash Community College
High School Diploma -
Northern Nash High School