Randall Tomblin
Cary
Summary
Director of Operations with extensive experience in managing daily operations and enhancing efficiency. Demonstrated leadership through effective management of cross-functional teams and execution of strategic planning initiatives. Proven ability to implement operational improvements that boost productivity and lower costs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Grove Bay Hospitality
Morrisville
01.2023 - Current
- Directed staffing, training, and SOP implementation for Crawford's Genuine, Black & White Coffee, Cantina Grill, and Carolina Craft.
- Manage a team of 10 managers and 100 hourly staff across four restaurant locations, generating over $42 million in annual sales.
- Conduct weekly forecasting, budgeting, and scheduling; produce daily and monthly sales trend reports.
- Lead project management for the construction and opening of upcoming airport locations.
- Developed training program for airport operations increasing compliance with food safety and sanitation protocols.
- Optimized inventory process, achieving a 12% reduction in waste while ensuring product availability.
- Execute daily facility walk-throughs to evaluate cleanliness and shift preparedness.
- Analyze operational challenges to implement solutions that enhance service productivity and profitability.
- Negotiate contracts with suppliers, ensuring the best value pricing options are secured.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
District Manager
Aramark
New York/New Jersey Metro
01.2019 - 01.2023
- Oversaw daily operations, managing staff, budgets, inventories, and food safety compliance.
- Analyzed business processes to identify improvement areas and implemented operational solutions.
- Executed strategic plans to drive business growth and increase profitability.
- Identified operational obstacles and developed solutions to enhance personnel performance.
- Improved work procedures to increase service productivity and quality while ensuring safety.
- Communicated corporate policy updates to store-level employees regularly.
- Implemented new technologies, including point-of-sale systems and digital signage, in stores.
- Developed district-wide sales strategies to boost revenue and expand market share.
Director of Operations
Pastaria
Nashville
01.2017 - 01.2019
- Created and implemented systems to streamline procedures, achieving six percent annual profit increase in same-store sales.
- Championed strategic initiatives for optimal product preparation, guest satisfaction, and staff environment.
- Deployed inventory management strategy that significantly reduced food and beverage costs.
- Developed specials, promotions, and beverage menus to enhance guest service experience.
- Supervised hourly and salaried labor in FOH and BOH, ensuring compliance with policies and food safety guidelines.
- Implemented FOH training program focused on retention in competitive market.
Regional Manager
Pies & Pints
01.2014 - 01.2017
- Implemented strategic initiatives to enhance branch operations, ensuring health and safety compliance.
- Oversaw food preparation and conducted quality control on products to maintain standards.
- Organized inventory stocks and managed ordering processes to optimize supply levels.
- Designed systems that achieved 4% annual same-store sales profit growth.
- Executed strategies to drive operational efficiency and profitability across the branch.
- Maintained strict adherence to health regulations while overseeing daily operations.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Conducted regular assessments of product quality to uphold customer satisfaction.
Manager
The Cowfish Sushi Burger Bar
Raleigh
01.2013 - 01.2014
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Ensured compliance with regulatory requirements and industry standards.
Education
Bachelor of Arts - Political Science And Government
Marshall University
Huntington, WV12-2012
Skills
- Project management and budgeting
- Inventory oversight
- Food safety compliance
- Staff training and development
- Sales forecasting and analysis
- Contract negotiation
Accomplishments
- Aramark Collegiate Hospitality Manager of the Year - Northeast Division - 2022/2023
Certification
- ServSafe Management Certified
References
References available upon request.
Timeline
Director of Operations
Grove Bay Hospitality
01.2023 - Current
District Manager
Aramark
01.2019 - 01.2023
Director of Operations
Pastaria
01.2017 - 01.2019
Regional Manager
Pies & Pints
01.2014 - 01.2017
Manager
The Cowfish Sushi Burger Bar
01.2013 - 01.2014
Bachelor of Arts - Political Science And Government
Marshall University