Randal Sanders
Whitsett
Summary
Resourceful professional specializing in operational management and client service. Demonstrated expertise in time management and problem-solving, leading to enhanced team performance and optimized workflows in healthcare settings.
Overview
9
9
years of professional experience
Work History
Home Health Assistant
Self-employeed
Whitsett
01.2025 - Current
- Administered prescribed medications in accordance with healthcare guidelines.
- Monitored client health conditions, reporting changes to healthcare professionals to support timely interventions.
- Maintained a clean, safe environment for clients in home settings.
- Documented client progress and maintained accurate service records.
- Facilitated communication between clients, families, and healthcare providers, ensuring coordinated and quality care.
- Recorded daily notes on client conditions, treatments administered, and progress achieved.
- Built strong rapport with patients, enhancing trust and improving overall care delivery.
- Adhered to HIPAA regulations to protect confidentiality of sensitive information.
Healthcare Support Worker
Atrium Care
Burlington
12.2023 - 12.2024
- Coordinated with medical providers to ensure timely follow-up on client appointments.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Collaborated with client care team to regularly update and optimize care plans.
- Recorded client status progress and challenges in logbooks and reports.
- Assisted clients in adapting to new lifestyles during recovery, promoting emotional and physical well-being.
Assistant Manager
Finish Line
Greensboro
02.2021 - 12.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Supported daily store operations and staff management to ensure smooth workflow.
- Trained new team members on product knowledge and customer service.
- Managed inventory levels and streamlined restocking processes to maintain product availability.
- Monitored sales performance and delivered constructive feedback to enhance team effectiveness.
- Resolved customer inquiries and complaints promptly for improved satisfaction.
- Coordinated promotional events to enhance customer engagement and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Concierge
ICON
Herndon
01.2017 - 12.2020
- Coordinated reservations and inquiries across various channels to elevate guest satisfaction.
- Processed patron reservations through phone and online systems for accurate bookings.
- Assisted guests with special requests related to celebrations and business needs.
- Resolved customer complaints efficiently, achieving satisfactory outcomes and fostering positive relations.
- Addressed inquiries promptly via telephone, email, or face-to-face, promoting a welcoming atmosphere.
- Directed incoming calls and messages to appropriate staff or residents efficiently.
- Handled mail and packages securely for residents, ensuring safety and confidentiality.
- Executed administrative tasks, including filing paperwork related to concierge services.
Education
Certificate - Phlebotomy Technician
North Carolina A&T State University
Greensboro, NC06-2025
High School Diploma -
Camden County High School
Kingsland, GA05-2004
Some College (No Degree) - Human Biology
Savannah State University
Savannah, GASkills
- Network efficiency
- Report documentation
- Record accuracy
- Data analysis skills
- Problem-solving techniques
- Collaborative dialogue
- Time efficiency
- Solution development
- Client interaction
- Teamwork skills
- Load management methods
- Service excellence
Timeline
Home Health Assistant
Self-employeed
01.2025 - Current
Healthcare Support Worker
Atrium Care
12.2023 - 12.2024
Assistant Manager
Finish Line
02.2021 - 12.2023
Concierge
ICON
01.2017 - 12.2020
Certificate - Phlebotomy Technician
North Carolina A&T State University
High School Diploma -
Camden County High School
Some College (No Degree) - Human Biology
Savannah State University