Ramona Nita
Raleigh
Summary
Dynamic individual with hands-on experience in events, hospitality, and business with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions, quality service and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Sheraton Hotel
06.2025 - Current
- Managed reservations at this 168-room, four star hotel
- Effectively managed guest check-ins/check-outs, invoicing, reporting and administrative tasks related to reservations, applying excellent attention to detail
- Promptly addressed and resolved all customer inquiries
- Provided high quality customer service, helping drive and increase in repeat business
- Tracked guest satisfaction surveys to help increase and maintain the hotel's positive ratings
- Coordinated with housekeeping, maintenance, Sales, and F & B staff to manage guest and room status updates and to ensure the highest standards of operations
Listing Agent
Block & Associates Realty
07.2024 - 04.2025
- Managed the listing and leasing of residential rental properties, ensuring legal compliance with meticulous document preparation, calculations and review.
- Conducted real estate market analysis and successfully maintain a 90% occupancy rate while enhancing rental rates.
- Facilitated communication between property owners and tenants, overseeing the entire rental application process, contract negotiations, and lease renewals.
- Collaborated with Asset Management and Inspection departments using Appfolio software to streamline property management tasks.
Tricare Representative
Humana Military
09.2021 - 05.2023
- Assigned primary care managers for active duty and retired military members, advising on benefits, referrals, and claims.
- Researched and analyzed data to provide informed solutions to complex beneficiary inquiries, demonstrating strong problem-solving skills.
- Maintained above 95% quality compliance, ensuring accurate and efficient customer support.
Owner/Event Organizer
Tango Che Productions
06.2006 - 12.2019
- Planned and coordinated live entertainment events, ticket sales, procured venues and guest performers, managed public relations and promotional activities in the community
- Hosted weekly social dance events and special cultural events, sometimes with catering
- Performed and taught Argentine tango throughout Chicago, the United States, and Internationally to various audiences and age groups
- Managed all marketing and social media activities and content creation
Education
M.A. - International Relations
University of Kent At Canterbury
United Kingdom/Brussels, Belgium11-2004
B.A. - French & Business
Lake Forest College
Lake Forest, IL05-2001
Skills
- Multilingual
- Reservations management
- Customer relations and service
- Excellent verbal and written communication, presentation, and teaching abilities
- Customer Database Management
- Task prioritization and time management
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Languages
French
Full Professional
Spanish
Full Professional
German
Limited Working
Timeline
Front Desk Agent
Sheraton Hotel
06.2025 - Current
Listing Agent
Block & Associates Realty
07.2024 - 04.2025
Tricare Representative
Humana Military
09.2021 - 05.2023
Owner/Event Organizer
Tango Che Productions
06.2006 - 12.2019
M.A. - International Relations
University of Kent At Canterbury
B.A. - French & Business
Lake Forest College