Ramona Schronce
Henderson
Summary
Dedicated Patient Representative with expertise in appointment scheduling, insurance verification, and quality control. Proven ability to enhance patient experiences and streamline processes. Has maintained a 5 star clinic rating since working in Nephrology.
Overview
2027
2027
years of professional experience
Work History
Patient Representative
Maria Parham LifePoint
Henderson
08.2016 - Current
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Coordinated with clinical staff to ensure timely care for patients.
- Communicated with patients regarding account balances and payment options.
- Collected patient payments, and reconciled accounts receivable.
- Supported clinic physician by managing administrative tasks.
- Greeted visitors and answered phones in a professional manner.
- Trained new patient representatives on front desk procedures.
Teacher Assistant
FVW Head Start
Soul City
2010 - 2016
- Supported classroom activities by preparing educational materials and resources.
- Helped organize classroom events, enhancing student participation and teamwork skills.
- Communicated effectively with parents regarding student progress and classroom activities.
- Drove school bus daily to safely transport students to school.
Quality Control Supervisor
Royal Home Fashions
Henderson
1989 - 2007
- Trained staff on quality control procedures and best practices in production.
- Conducted inspections with quality control team members.
- Travelled to other facilities to set expectations of acceptable materials.
- Completed all audits on overseas imports.
- Provided feedback to management on potential areas for process improvement.
Education
Associate of Applied Science - Teacher Associate
Vance-Granville Community College
Henderson, NC01-2009
Associate of Applied Science - Early Childhood Education
Vance-Granville Community College
Henderson, NCSkills
- Appointment scheduling
- Insurance verification
- Quality control
- Customer relationship management
- Staff training
Accomplishments
- Maria Parham Employee of the Month - September 2025
Timeline
Patient Representative
Maria Parham LifePoint
08.2016 - Current
Teacher Assistant
FVW Head Start
2010 - 2016
Quality Control Supervisor
Royal Home Fashions
1989 - 2007
Associate of Applied Science - Teacher Associate
Vance-Granville Community College
Associate of Applied Science - Early Childhood Education
Vance-Granville Community College