Ramon Velasquez
concord
Summary
Results-driven Senior Specialist in quality control and training development. Focused on enhancing team performance and streamlining processes to improve operational efficiency. Experienced in collaborating with cross-functional teams, implementing quality assurance measures, and developing impactful training programs. Committed to fostering collaboration and enhancing productivity through strategic problem-solving.
Overview
15
15
years of professional experience
Work History
Senior Specialist
prime beverage group
Kannapolis
08.2021 - Current
- Collaborated with cross-functional teams to streamline operational processes, resulting in improved workflow efficiency.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention for quicker integration.
- Implemented quality control measures to maintain product standards and compliance with regulations.
- Led team meetings to communicate updates, share feedback, and encourage collaboration among staff.
- Provided technical support and guidance to junior specialists.
- Communicated regularly with stakeholders on project status, issues, or changes.
- Collaborated closely with upper management to develop corporate vision and roll out initiatives to meet goals.
- Implemented best practices in the use of tools and technologies related to project management.
- Gathered and entered valuable data into software systems for recordkeeping.
- Built team of successful professionals by training on daily tasks and coaching on best practices.
General Manager
CarrolsLLC
Kannapolis
03.2018 - 06.2021
- Oversaw daily operations to ensure efficient restaurant management.
- Trained and mentored staff, fostering service quality and teamwork to enhance customer experience.
- Managed inventory levels to optimize food and supply costs.
- Implemented company policies to maintain compliance with health regulations.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to drive overall success.
- Reviewed financial statements and sales reports to assess productivity and inform strategic decisions.
Kitchen Manager
Wayside
Concord
05.2015 - 04.2018
- Ensured compliance with food safety standards and sanitation regulations consistently.
- Managed daily kitchen operations and staff scheduling to ensure smooth service delivery.
- Oversaw inventory management by implementing effective ordering and stock rotation practices.
- Developed training programs to enhance culinary skills of team members effectively.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Maintained accurate records of food costs, labor costs, and waste management to support budget adherence.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Manager
Cookout
Concord
07.2011 - 04.2015
- Managed daily operations, enhancing service efficiency and customer satisfaction.
- Developed staff schedules, optimizing coverage and ensuring service during peak hours.
- Trained and supervised staff to maintain high performance standards.
- Evaluated employee performance, delivering constructive feedback to foster continuous improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented inventory control procedures for accurate stock management.
- Monitored food safety practices to comply with health regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
Some College (No Degree) - Marketing
University of Nicaragua
Managua Nicaragua Skills
- Supply chain optimization
- Quality control
- Process improvement
- Project planning
- Team performance improvement
- Client relationship management
- Stakeholder communication
- Negotiation strategies
- Training development
- Team collaboration
- Management collaboration
- Technical communication
- Business reporting
- Problem solving
- Team leadership
- Leadership skills
- Adaptability and flexibility
- Self-motivation
- Task prioritization
- Professionalism
- Advanced communication
Languages
Spanish
Professional
Timeline
Senior Specialist
prime beverage group
08.2021 - Current
General Manager
CarrolsLLC
03.2018 - 06.2021
Kitchen Manager
Wayside
05.2015 - 04.2018
Manager
Cookout
07.2011 - 04.2015
Some College (No Degree) - Marketing
University of Nicaragua