Ralph E Chambers
Holly Springs
Summary
Dynamic educator with experience at Wake County Public Schools, skilled in curriculum development and classroom management. Proven ability to enhance student engagement and foster critical thinking. Adept at conflict resolution and process improvement, driving successful outcomes in diverse learning environments. Committed to empowering students for academic and life success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Wake County Public Schools
Fuquay Varina
06.2023 - Current
- Facilitated classroom instruction for 6th, 7th, and 8th grade students across multiple schools, adapting lessons to meet diverse learning needs.
- Engaged with students to identify and support social and emotional challenges, fostering a positive classroom environment.
- Collaborated with administration and teachers to enhance student learning experiences and support educational goals.
- Classroom instruction ranges from Math, Social Studies, Science, ELA and various elective classes.
CTE Teacher
Wake County Public Schools
Holly Springs
10.2022 - 07.2023
- Developed students' academic and career soft skills for modern workforce, including critical thinking, integrity, teamwork, ethical leadership, research, and innovative creativity.
- Facilitated conflict resolution training, improving teamwork skills among students.
- Guided students in becoming more responsible and gaining exposure to academic and life successes.
- Physical classroom management techniques using Green belt methodologies, help alleviate classroom behavioral issues.
Senior Customer Service Associate
Lowes Home Improvement
Holly Springs
06.2021 - 09.2022
- Educated and informed customers about products and services, enhancing customer experience and satisfaction.
- Conducted daily training on store policies and procedures, improving team knowledge in conflict resolution, customer service, and safety.
- Coordinated with various departments and retail locations across multiple states to enhance communication and efficiency.
- Processed incoming products and coordinated distribution to partner associates, ensuring timely availability for store operations.
Senior Loan Documentation Specialist
First Citizens Bank
Raleigh
05.2015 - 05.2020
- Escalation lead for internal customers with challenging issues related to loan booking, general ledger, and other banking related inquiries while adhering to established service level agreements.
- Collaborated with departments to resolve customer service issues and partnered with management and team members to enhance customer experience.
- Provided timely follow-up with internal customers to ensure the highest quality of service and build customer relationships.
- Identified and implemented new strategies to enhance internal work processes in a fast-paced environment, ensuring quality and minimizing errors.
- Improve internal work-related processes using Six Sigma and 5S methodologies that streamline and create more productive operational procedures.
- Utilize Microsoft Visio and BPMN mapping with multiple departmental teams in process improvement projects.
- Applied project management principles to streamline team project execution.
- Collaborated with departmental teams to align on internal workflow improvements.
Cultural Arts Assistant
Town of Holly Springs
Holly Springs
02.2010 - 05.2015
- Managed box office ticket sales and coffee bar operations along with front-facing customer service in a high-volume facility with over 500,000 annual visitors each year.
- Liaised with outside agencies for facility usage and rental for conferences, shows, and events, enhancing community engagement.
- Supported patrons in class registration through an in-house system, improving user experience and participation.
- Scheduled part time staff working hours along with volunteers to work shows and special events.
- Coordinated scheduling of building maintenance and vendor supplies, ensuring operational efficiency for events.
- Maintained departmental accounts and authorized invoice payments.
Loan Documentation Specialist
First Citizens Bank
Raleigh
09.2006 - 02.2010
- Examined business and commercial loan documentation post-closing for data integrity and compliance with state and federal laws.
- Identified and recorded data deficiencies in in-house tracking system, coordinating with field associates for timely correction of missing documentation.
- Provided internal customer service support and managed loan servicing processes post-closing.
Education
BFA - Visual Communication/Digital Design
AIU
Atlanta, GA06-2004
Skills
- Classroom management
- Curriculum development
- Educational technology
- Assessment design
- Process improvement
- Parent communication
- Conflict resolution
- Student engagement
- Critical thinking
- Adaptability to change
- Effective communication
- Art and music instruction
Certification
- Six Sigma Lean Green Belt
- 5S Concept Certified
Timeline
Substitute Teacher
Wake County Public Schools
06.2023 - Current
CTE Teacher
Wake County Public Schools
10.2022 - 07.2023
Senior Customer Service Associate
Lowes Home Improvement
06.2021 - 09.2022
Senior Loan Documentation Specialist
First Citizens Bank
05.2015 - 05.2020
Cultural Arts Assistant
Town of Holly Springs
02.2010 - 05.2015
Loan Documentation Specialist
First Citizens Bank
09.2006 - 02.2010
BFA - Visual Communication/Digital Design
AIU