Ralasia Smith
Charlotte
Summary
Healthcare professional with strong administrative and customer service skills. Proven ability to develop balanced solutions and effectively resolve conflicts. Dedicated to upholding confidentiality while delivering exceptional support for patient care.
Overview
12
12
years of professional experience
Work History
Patient Services Coordinator III
Novant Health
Concord
2024.03 - Current
- Greeted patients and visitors professionally, fostering a welcoming environment.
- Ensured compliance with HIPAA regulations in handling confidential patient information.
- Oversaw patient check-in and check-out processes, ensuring accurate data entry of personal and insurance information.
- Assisted in scheduling patient appointments to optimize clinic operations.
- Resolved customer service issues promptly, adhering to established policies.
Customer Care Professional
American Express
Remote
2022.11 - 2024.03
- Provided tailored recommendations for American Express products to small business owners through inbound calls.
- Handled account management and resolved issues, ensuring top-tier customer service.
- Conducted creditworthiness assessments for credit card applications.
- Executed payment processing for numerous customers, maintaining high accuracy and operational efficiency.
Medical Receptionist
NJ Urology
Paramus
2022.04 - 2022.11
- Greeted and checked in patients, updating information in the computer system efficiently.
- Ensured confidentiality of patient information in compliance with HIPAA regulations.
- Scheduled patient appointments, confirming accuracy of times with providers.
- Answered incoming calls promptly and directed them to appropriate departments.
- Verified insurance coverage for appointments and collected co-payments as necessary.
COVID-19 Contact Tracer
CMS School System
Charlotte
2021.09 - 2022.04
- Maintained confidential records of contact tracing activities in compliance with HIPAA regulations.
- Analyzed COVID-19 cases to identify potential contacts and conducted thorough tracing.
- Coordinated implementation of COVID-19 safety protocols within school environment.
- Tracked and reported COVID-19 data while communicating updates to stakeholders.
- Demonstrated strong organizational skills in managing contact tracing databases and records.
Patient Services Coordinator III Care Connections
Novant Health
Charlotte
2018.11 - 2021.08
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Scheduled appointments accurately and efficiently to enhance operational flow.
- Executed various administrative and clerical duties to support program effectiveness.
- Fostered a safe patient environment while delivering exceptional customer service.
- Recorded patient demographics and insurance information for accurate data management.
Patient Service Representative
Amerisource Bergen -Lash Group
Fort Mill
2017.05 - 2018.11
- Responded to inquiries regarding support programs and general information.
- Collaborated with patients, providers, and internal teams to ensure compliance and document collection.
- Managed time efficiently to complete tasks within established deadlines.
- Coordinated pharmacy services and processed Prior Authorization requests.
- Followed up on missing information and outstanding Prior Authorizations.
Benefits Verification Specialist
Amerisource Bergen -Lash Group
Fort Mill
2016.10 - 2017.05
- Initiated contact with insurance companies to secure verification information.
- Developed strategies that enhanced workflow processes for benefit verifications.
- Conducted quality assurance checks on completed work before submission.
- Ensured compliance with HIPAA regulations while managing confidential patient information.
- Reviewed and verified patient eligibility for benefits coverage.
- Participated in training sessions on updated ICD-10 codes related to benefit verifications.
Pharmacy Technician
CVS Pharmacy
Charlotte
2013.02 - 2016.10
- Entered patient and prescription data into pharmacy software systems with precision.
- Collaborated with healthcare providers to clarify prescription orders and address medication discrepancies.
- Managed electronic and manual filing of prescriptions for efficient retrieval.
- Processed customer payments and credit card transactions accurately.
- Restocked medication shelves promptly to maintain supply levels.
- Checked expiration dates regularly to ensure dispensing of only valid products.
Education
Associate of Science - Health Administration
Gaston College
Dallas, NC2026-12
Skills
- Customer service
- Appointment scheduling
- Problem solving
- EMR
- Medical terminology
- Multitasking and organization
- Decision-making
- Relationship building
- Time management
- Microsoft Office
References
References available upon request.
Timeline
Patient Services Coordinator III
Novant Health
2024.03 - Current
Customer Care Professional
American Express
2022.11 - 2024.03
Medical Receptionist
NJ Urology
2022.04 - 2022.11
COVID-19 Contact Tracer
CMS School System
2021.09 - 2022.04
Patient Services Coordinator III Care Connections
Novant Health
2018.11 - 2021.08
Patient Service Representative
Amerisource Bergen -Lash Group
2017.05 - 2018.11
Benefits Verification Specialist
Amerisource Bergen -Lash Group
2016.10 - 2017.05
Pharmacy Technician
CVS Pharmacy
2013.02 - 2016.10
Associate of Science - Health Administration
Gaston College