Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rakesh Sarangam

Charlotte,NC

Summary

A self-motivated career with around 11 years of experience in IT industry helped to shape my learning skills on high level in various environments of continuous Integration, Configuration Management and Release Management along with embracing cloud strategies based on AWS and Azure.

Knowledgeable Production Support Engineer with solid background in providing technical support and resolving production issues efficiently. Proven ability to troubleshoot complex systems and implement effective solutions. Demonstrated strong analytical skills and capacity to collaborate seamlessly with cross-functional teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

AWS Cloud Support Engineer

Immidi Infotech
04.2025 - Current
  • Provided technical support for AWS services, troubleshooting issues and ensuring optimal performance.
  • Implemented AWS solutions using EC2,S3,RDS,EBS,ELB and Auto Scaling groups,AMI,Cloud Watch,Cloud Trail and Cloud Formation.
  • Configured routing,firewalls,Scaling,DNS setting in AWS cloud platform using Security groups,ELB and Route S3 in AWS.
  • Skilled on AWS Beanstalk for deploying and scaling Web applications and services with Python on Familiar server Apache.
  • Maintaining AMI's of configured EC2 Instances.Creating Backup on EBS and restoring it.
  • Worked with Amazon IAM console to create custom users and groups.
  • Supported AWS cloud environment with 100+ AWS instances and configured Elastic IP and Elastic storage.
  • Assisted customers in configuring cloud resources, enhancing user experience and satisfaction.
  • Monitored system performance metrics, identifying potential improvements to maintain service reliability.
  • Collaborated with cross-functional teams to resolve complex technical challenges efficiently.
  • Documented solutions and best practices, contributing to knowledge base for future reference.
  • Participated in training sessions to enhance skills in AWS tools and cloud technologies.
  • Responded promptly to customer inquiries, providing clear guidance on AWS product usage.
  • Conducted routine maintenance checks on cloud systems, ensuring consistent operation and uptime.
  • Provided technical support for production systems, ensuring minimal downtime and efficient operations.
  • Assisted in troubleshooting production issues, enhancing system reliability and performance.

Production Support Engineer

Pfizer
02.2020 - 03.2025
  • Monitored production workflows, identifying areas for improvement and implementing solutions.
  • Implemented technical solutions in building CICD pipeline using AWS code commit , CodeDeploy, CodePipeline, EC2, VPC,IAM, S3 and enabling the automation for platform specific applications using terraform.
  • Collaborated with cross-functional teams to resolve operational challenges effectively.
  • Utilized monitoring tools to oversee system health and performance metrics consistently.
  • Showcased expertise in various programming languages such as Python, utilizing these skills when necessary to develop solutions that improved overall workflow efficiency within the organization''s infrastructure landscape dramatically.

Education

Bachelor of Science -

NBKR IST
India

Skills

    Cloud Platforms: Google Cloud, Microsoft Azure, AWS

    Coding and Scripting: Python, Bash, PowerShell, SQL,PySpark,PySql

    Monitoring Software: Nagios, Dynatrace, New Relic, Splunk

    Incident Management Tools: HPSM, ServiceNow, JIRA,Salesforce Service Cloud

Certification

Certified ScrumMaster

AWS Certified Solutions Architect – Associate

Alteryx Server Admin


Timeline

AWS Cloud Support Engineer

Immidi Infotech
04.2025 - Current

Production Support Engineer

Pfizer
02.2020 - 03.2025

Bachelor of Science -

NBKR IST

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Rakesh Sarangam